Director, Product Management – A2A and MCP Integrations

Genesys•Raleigh, NC

26d

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Role Overview: Enterprise organizations depend on secure, scalable connectivity between AI platforms, core business systems, and customer experience infrastructure. This role shapes how Genesys Cloud integrates with external enterprise applications and AI ecosystems through governed A2A and MCP integration patterns, enabling customers to orchestrate intelligent, connected experiences at scale. As Director of Product Management for A2A and MCP Integrations, you will operate as a senior individual contributor with end-to-end ownership of strategy, standards, and roadmap execution across the A2A and MCP ecosystem. You will influence platform architecture, ecosystem quality, and enterprise adoption through deep cross-functional partnership rather than direct people management. Your work directly impacts how global enterprises leverage AI within Genesys Cloud to improve performance, reliability, and customer outcomes.

Requirements

Bachelor’s degree in Computer Science, Engineering, Linguistics, or a related technical field
7 or more years of product management experience in SaaS, cloud platform, or enterprise software environments
Demonstrated experience defining and delivering integration or platform connectivity strategies
Strong understanding of API design, event-driven architectures, and enterprise integration patterns
Experience working with AI integration frameworks, model providers, or governed connectivity standards such as A2A or MCP
Proven track record influencing cross-functional stakeholders without direct people management authority
Experience operating at enterprise scale, including security, compliance, and data governance considerations
Excellent written and verbal communication skills, including executive-level presentation experience

Nice To Haves

Experience scaling integration ecosystems for cloud platforms or enterprise SaaS products
Familiarity with AI orchestration frameworks, model context protocols, and tool integration patterns
Experience partnering with external technology providers on joint integration initiatives
Background in competitive analysis of platform ecosystems and integration breadth
Direct engagement with enterprise customers to shape integration roadmaps and resolve complex requirements

Responsibilities

Own the end-to-end product strategy for Genesys Cloud A2A and MCP ecosystem connectivity across enterprise applications and AI platforms
Define and execute a multi-year roadmap aligned with corporate objectives, platform standards, and enterprise customer needs
Drive alignment across engineering, UX, product, sales, and customer success to deliver high-impact integration capabilities
Establish governance frameworks, reusable patterns, and reference architectures that accelerate secure integration development
Design scalable connectivity models that improve adoption, reduce operational friction, and minimize support burden
Define and monitor ecosystem performance metrics including reliability, latency, observability coverage, and error rates
Influence platform architecture decisions to ensure integrations are secure, resilient, compliant, and enterprise-ready
Conduct competitive benchmarking to identify ecosystem gaps and strengthen integration differentiation
Partner with senior stakeholders to clarify roadmap direction and support enterprise sales engagements