Director, Product Groups

Boys & Girls Clubs of America

8d•Remote

About The Position

The Director of Product Groups sits at the apex of BGCA’s digital transformation, defining what transformation means in practice, and how it is delivered at scale across the Movement. This role is responsible for shaping and delivering technology-based business capabilities that power BGCA nationally and locally. The Director leads product strategy, execution, and adoption across a portfolio of platforms and applications used by both National Office and Club staff, with Salesforce as a central, mission-critical system. As BGCA’s Salesforce subject matter expert, this leader sets the vision for how the platform is architected, governed, and evolved, ensuring solutions are scalable across a federated model, aligned to organizational priorities, and designed to drive real-world adoption. This role balances entrepreneurial thinking with operational rigor, translating strategy into products that are intuitive, trusted, and impactful. Equally important, this leader is a storyteller with an ability to communicate vision, progress, and impact to technical teams, executive leaders, vendors, and Club stakeholders alike, driving engagement, buy-in, and sustained use. The Director oversees a growing product team and works in close partnership with internal stakeholders and third-party partners to deliver platforms that strengthen the Movement today and position it for the future.

Requirements

Bachelor’s degree in MIS, Computer Science, or related field, or equivalent experience.
5–7+ years leading product teams or enterprise technology initiatives, with direct accountability for Salesforce platform strategy and optimization.
Proven experience leading system design, product strategy, and organizational change at scale.
Strong understanding of Agile, Scrum, and DevOps principles.
Experience managing multi-site, multi-vendor environments.
Demonstrated success leading RFPs and vendor selection processes.
Experience in nonprofit, federated, or membership-based organizations required.
Strong business and systems thinking, able to connect mission, operations, and technology.
A natural storyteller who can inspire confidence, adoption, and shared ownership.
Entrepreneurial mindset paired with operational discipline.
User-centric approach to product design and delivery.
Comfortable navigating ambiguity and complexity in a matrixed environment.
Passion for mentoring teams and building a strong product management culture.

Nice To Haves

Salesforce certifications strongly preferred (Admin, Advanced Admin, Platform App Builder, Architect).

Responsibilities

Partner with the Technology Services Leadership Team, BGCA service areas, and third-party providers to shape strategic business and IT planning.
Define and own product strategies and multi-year roadmaps aligned to BGCA’s technology, data, and mission priorities.
Serve as lead strategist for Salesforce architecture and roadmap planning, including cloud utilization, platform consolidation, and integration strategy.
Help stakeholders establish priorities within a clear governance, funding, and delivery framework.
Maintain a transparent product portfolio that reflects priorities, dependencies, capacity, and impact.
Ensure platforms are designed to be flexible, scalable, secure, and future-ready.
Stay ahead of emerging technologies—particularly within the Salesforce ecosystem, and assess applicability for the Movement.
Collaborate closely with engineering, design, analytics, operations, and marketing partners.
Translate complex ideas into clear, compelling narratives that resonate with diverse audiences.
Communicate product vision, progress, and outcomes to executive leadership and key stakeholders.
Present roadmaps, tradeoffs, and impact in ways that drive alignment and confidence.
Influence decision-making through strong communication, data, and trust-based relationships.
Lead product delivery using Agile and DevOps best practices.
Manage internal product staff, consultants, and vendor partners supporting core platforms.
Oversee capacity and demand planning to ensure the highest-value work is prioritized and resourced.
Lead incident response and continuous improvement efforts, using service metrics and feedback loops.
Ensure strong documentation, training, and enablement to drive adoption, especially for Salesforce.
Define success metrics and use data to measure impact and guide iteration across products.
Participate in RFPs, vendor evaluations, and contract negotiations.
Ensure new platforms and integrations meet security, compliance, and architectural standards.
Oversee pre-deployment readiness to ensure solutions are fully supportable before launch.
Set a clear vision and expectations aligned to BGCA’s mission and values.
Build, lead, and develop a high-performing, service-oriented product team.
Hire, mentor, and grow talent while fostering a collaborative, inclusive culture.
Model curiosity, accountability, and solutions-focused leadership.