Director Product Enablement

Definitive Healthcare, US•Framingham, MA

7d•$133,000 - $190,000

About The Position

At Definitive Healthcare (NASDAQ: DH), we’re passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and people—paving the way for smarter decisions and greater impact. We’re headquartered in Framingham, Massachusetts, but we have 3 office locations globally, including locations in Sweden, and India. We’ve grown significantly since our founding in 2011 and have expanded our global client base to 2,400+. We’re also a great place to work. In 2024 and 2025, we earned multiple workplace honors, including Built In’s 100 Best Places to Work in Boston (both years), a Stevie Bronze Award for Great Employers, and recognition as a Great Place to Work in India. We foster a collaborative, inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion. The Director, Product Enablement & Customer Training owns the strategy and execution of product learning for both internal teams and external customers. This role ensures complex product and data capabilities are translated into clear, actionable, and scalable learning experiences that drive seller readiness, customer adoption, and long-term value. This leader oversees a team of customer-facing product trainers and partners closely with Product, Product Marketing, Sales, Customer Success, and Instructional Design teams to ensure customers are effectively trained during onboarding and continuously enabled as new products and features are released.

Requirements

8–12 years of experience in Product Enablement, Product Training, Customer Education, or Sales Enablement.
Experience leading customer-facing training teams.
Strong understanding of learning strategy, instructional design, and adult learning principles.
Proven ability to simplify complex product or data concepts.
Experience partnering with Product, Product Marketing, Sales, and Customer Success.
Strong program management, communication, and leadership skills.
Experience with LMS platforms and scalable learning delivery models.

Responsibilities

Define and own the product enablement and customer training strategy and roadmap.
Lead, coach, and develop a team of product trainers.
Establish standards, operating rhythms, and best practices for product and customer learning.
Serve as a strategic partner to senior leaders on product readiness and adoption.
Translate product strategy into role-based learning paths spanning onboarding, launches, certifications, and ongoing mastery.
Partner with Instructional Design team to deliver complete learning experiences (pre-work, live training, reinforcement).
Oversee internal product training for Sales, SDRs, Customer Success, and other GTM teams.
Lead customer onboarding and ongoing customer education tied to new product releases.
Own the customer product training strategy to support onboarding, adoption, and value realization.
Partner with Customer Success to identify key moments for customer education.
Ensure consistent, high-quality customer-facing training experiences across delivery models (live, virtual, self-serve).
Gather customer feedback to continuously improve training effectiveness.
Lead the training workstream for all product launches (internal and external).
Partner with Product and Product Marketing to align on roadmap, positioning, and messaging.
Ensure new features are translated into seller-facing enablement and customer-facing training.
Manage end-to-end product and customer training initiatives.
Maintain a training roadmap aligned to product release cycles.
Define success metrics and track readiness, adoption, and impact.
Communicate progress and outcomes to stakeholders.