Director, Product Development

Tennis Channel•Santa Monica, CA

4h•$180,000 - $210,000

About The Position

Tennis Channel is seeking a Director of Product Development to lead product strategy and execution for our direct-to-consumer subscription streaming experiences across mobile, web, and connected TV platforms. This role will be central to shaping how fans discover, subscribe to, access, and manage Tennis Channel’s streaming products, with responsibility across core subscription capabilities including payment processing, user authentication, entitlements, billing, and subscription lifecycle management. The ideal candidate brings experience within OTT, streaming video, or sports media products, along with a strong understanding of app store billing models, direct billing systems, authentication providers, CRM and lifecycle tools, and customer account platforms. This leader will bring a strong command of the product development process—from opportunity identification and requirements gathering through prioritization, roadmapping, cross-functional execution, and post-launch optimization. The ideal candidate has deep experience building and scaling subscription-based digital products, with a strong grasp of acquisition, conversion, retention, and lifecycle optimization within DTC subscription businesses. They will also have experience leading teams or mentoring product managers, and know how to partner closely with engineering and product design to deliver high-quality, technically sound, customer-centered experiences. This is a highly cross-functional role for a strategic product leader who can connect business goals, customer needs, technical realities, and platform requirements into a clear and effective product plan. An interest in and familiarity with tennis is a strong plus, including an understanding of the tennis fan experience, seasonality, live events, and how audiences engage with the sport across digital platforms.

Requirements

10+ years of experience in product management or product development for consumer digital products, with significant experience in subscription, streaming, media, sports, or entertainment
Strong experience leading products across mobile apps, web platforms, and connected TV ecosystems
Deep expertise in payment processing, subscription commerce, identity and authentication, account systems, entitlements, and subscription management
Proven ability to lead complex product initiatives from concept through launch in close partnership with engineering teams
Strong command of the full product development lifecycle, including: opportunity assessment and discovery requirements gathering and synthesis writing clear product requirements and user stories prioritization frameworks and tradeoff management roadmap creation and maintenance cross-functional delivery and release planning post-launch analysis and optimization
Experience working with engineering teams in a highly collaborative way, including technical discovery, solution evaluation, dependency management, estimation input, phased delivery planning, and execution risk management
Ability to bring structure to ambiguous problems and create alignment across technical and non-technical stakeholders
Strong understanding of agile product development practices and experience managing backlogs, releases, and iterative improvements across multiple product surfaces
Excellent communication skills, including the ability to articulate strategy, justify prioritization decisions, and produce clear, actionable documentation
Analytical mindset with experience using quantitative and qualitative inputs to guide product decisions

Nice To Haves

An interest in and familiarity with tennis is a strong plus, including an understanding of the tennis fan experience, seasonality, live events, and how audiences engage with the sport across digital platforms.

Responsibilities

Lead product development for Tennis Channel’s DTC subscription streaming products across iOS, Android, web, and connected TV
Own and evolve critical parts of the subscriber journey, including account creation, login, authentication, purchase flows, payment processing, plan selection, billing, renewals, cancellations, entitlements, and account management
Define product vision and strategy for core platform experiences that drive subscriber acquisition, conversion, activation, retention, and engagement
Establish and lead a disciplined product development process that improves how opportunities are identified, requirements are defined, priorities are set, and solutions are brought to market
Partner closely with engineering, product design, QA, analytics, customer support, operations, marketing, and executive stakeholders to ensure product decisions reflect both user needs and business priorities
Drive roadmap development across multiple platforms and workstreams, balancing customer impact, business value, technical complexity, resource constraints, and release timing
Create clarity around scope and execution by translating business goals and customer insights into product requirements documents, epics, user stories, acceptance criteria, and release plans
Lead the process of gathering requirements from multiple sources, including stakeholder input, user feedback, analytics, support trends, platform constraints, operational needs, and engineering discovery
Work closely with engineering leadership to shape solutions early, identify dependencies, assess feasibility, sequence work appropriately, and make thoughtful tradeoff decisions
Build and maintain a prioritized product backlog, ensuring the team is focused on the highest-value initiatives and that priorities are transparent, well-rationalized, and aligned across partners
Facilitate cross-functional planning rituals such as roadmap reviews, discovery sessions, backlog refinement, sprint planning support, release planning, and go-to-market coordination
Ensure strong execution discipline by proactively identifying risks, resolving ambiguity, removing blockers, and aligning teams throughout the development lifecycle
Use data and experimentation to evaluate performance, uncover friction points, validate product decisions, and inform future roadmap direction
Define and monitor KPIs tied to subscription product performance, including checkout conversion, sign-in success, trial conversion, churn, retention, playback starts, plan mix, and customer lifetime value
Champion a product culture grounded in customer empathy, operational rigor, platform excellence, and strong partnership with technical teams