Director, Product Development (P&C)

USAA • San Antonio, NC

2d • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a Director, Product Development to lead a team in the P&C Business Development area. This role manages a team of individual contributors that are responsible for overseeing and managing the launch and maturation of new products into target strategic markets. Serving as a cross functional expert, provides leadership, product expertise and support for initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

Requirements

• Bachelor's degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years relevant industry experience in Actuary, Underwriting, Marketing, or Operations to include direct product management experience.
• 3 years of direct team lead or management experience.
• Experience developing product strategies, product plans and product roadmaps.
• Demonstrated experience in developing, deploying and supporting product and/or integrated suite of products.
• Knowledge and application of Product Development Life Cycle (PDLC).
• Experience leading an agile product development process, managing multiple products simultaneously.
• Exceptional communicator and engaging storyteller with a flair to communicate effectively with executives.

Nice To Haves

• Strong P&C Business Acumen, preferably in Auto (product management, pricing, underwriting, product intelligence etc.).
• Demonstrated experience with data analytics and ability to deliver insights.
• Strong critical thinking skills to evaluate information, identify data gaps, and ensure the validity of insights.
• Skill in applying critical thinking to analyze the entire product lifecycle, anticipating potential issues in pricing, underwriting, claims, or experience that that might arise from product design, and proactively identifying solutions.
• Experience translating business requirements to technical and analytical teams.
• Advanced experience in creating product briefings and presenting to executive leadership.
• US military experience through military service or a military spouse/domestic partner.

Responsibilities

• Responsible for development of digital first products supporting the needs and risks of USAA Members.
• Oversees the development and of launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products.
• Develops and finalizes recommendations to launch new products and the evaluation and decision to buy/build or ally for the line of business
• Develops and launches new innovative product offerings as well as auxiliary/enhanced features/services for existing products
• Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists
• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.)
• Responsible for post-launch maintenance and underwriting of “new in market” products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.
• Leverages cross functional resources to gather data and member information to support formulation of product strategy and acquire competitive intelligence
• Leads a team to analyze internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.
• Develops and communicates the new product value proposition for the line of business across teams and levels of leadership
• Ensures product development team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members
• Directs the analysis and evaluation across multiple new product performance metrics to adapt offerings, if necessary, prior to full launch
• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.
• Coaches and develops employees belonging to the product development team, on an ongoing and real-time basis, to drive maximum performance and engagement levels to achieve desired business results.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
• These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees