Director, Product - Card Collections

OneMain Financial • Charlotte, NC

6d

About The Position

We are looking for a Director of Product to join our Collections team as an experienced manager and team motivator. This is a small team, so you should also be ready to roll up your sleeves and contribute as an individual as well. In this role, you’ll oversee efforts to decrease charge offs by increasing the likelihood that customers make payments or accept borrowers' assistance offers within the BrightWay mobile app and other digital properties. There may also be opportunities for you to improve back office collections processes in partnership with our operations group. This role is pivotal in ensuring our collections efforts evolve to adopt industry best practices and innovate to become a leader within the financial services industry. As a Director of Product, you have a proven track record of delivering awesome customer experiences and results at scale. You have a strong bias for action, and you’ll do whatever it takes to get it done. You are a strategic thinker who can propose innovative ideas and execute on long term roadmaps while managing stakeholders across the organization. You mix strong data-driven focus with product intuition to challenge the boundaries of what a great product experience can do. You are open-minded and inquisitive. You are a team player.

Requirements

• 10+ years of experience working on successful digital consumer products, ideally in the financial services industry.
• At least 4 years in a leadership role managing others and your own roadmap.
• Demonstrated experience with optimizing digital collections, including optimizations such as AI agents or chatbots.
• Demonstrated success in standing up or running new products or experiences, and the relentless pursuit of details needed for execution.
• Experience creating a product vision and strategy and aligning it across cross-functional teams.
• Experience with a Product Operating Model and the OKR framework.
• Strong written and verbal communication skills.
• Excellent stakeholder management.
• Customer focus and drive to deliver constant value.
• Demonstrated ability to autonomously solve complex problems and carry the solution end to end.
• Extensive hands-one experience leading scrum teams, and proficiency in writing detailed user-stories and acceptance criteria.
• Strong sense of ownership and accountability for your domain.
• Expertise with programs such as Confluence, Jira, Figma, and Miro.

Nice To Haves

• Experience working in a fast-paced environment such as a startup, fintech, etc.
• Experience in the Collections space, especially digital

Responsibilities

• Manage your team’s roadmap to deliver your Key Results and Outcomes.
• Identify and drive strategic initiatives and long term roadmaps within the Collections space, staying on top of the market and customer expectations. You should bring unique and ownable solutions to our business challenges.
• Manage relationships with external vendors, fostering collaboration that leads to smooth integration and implementations.
• Gain a deep understanding of our customers’ needs and pain points through data analysis, and direct user interactions.
• Communicate status updates, strategic risks and key dependencies, progress against objectives, and wins to your team leaders.
• Be a critical voice for teh team to help clarify the strategy and amplify the work.
• Partner closely with cross functional team members across product, design, engineering, operations, and analytics to ensure alignment, prioritization, and delivery across launches.

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees