Director, Product and PMO

Astound Broadband • New York, NY

3d

About The Position

The Director of Product & PMO is a strategic leadership role responsible for overseeing the organization’s product strategy, roadmap execution, and project governance for data, mobile, voice, and ancillary products. This role ensures alignment between product innovation, business objectives, disciplined project delivery, and the successful launch of new services and operational initiatives. The role combines product vision, portfolio prioritization, operational rigor, and cross-functional leadership to drive predictable execution, scalable processes, and measurable business impact.

Requirements

• 7+ years in telecom
• Strong program management and PMO governance experience
• Experience building and maturing PMO governance models
• Strong executive communication and leadership skills
• Strong strategic and analytical thinking
• Solid understanding of product lifecycle management
• Proven ability to lead cross-functional teams in complex environments
• High school diploma or equivalent required

Nice To Haves

• Bachelor's degree preferred. Major in Marketing, Business, Communications, or related fields.

Responsibilities

• Define and execute the long-term product vision and roadmap aligned with company strategy.
• Lead product portfolio management, including prioritization, resource allocation, and investment decisions.
• Partner with executive leadership to translate strategic objectives into product initiatives.
• Oversee product lifecycle management from concept through launch and optimization.
• Establish success metrics tied to revenue growth, customer adoption, retention, and market expansion.
• Drive cross-functional collaboration between IT, Network, Marketing, Sales, Field, Care, and Operations
• Lead and mentor team and direct reports
• Ensure strong voice-of-customer integration into roadmap decisions.
• Establish and maintain a high-performing Project Management Office (PMO).
• Develop portfolio governance frameworks, stage gates, and standardized delivery processes.
• Oversee enterprise-level project planning, execution, and reporting.
• Ensure projects are delivered on time, within scope, and within budget.
• Monitor risk management, dependency tracking, and resource capacity planning.
• Drive continuous improvement in project execution and product delivery.
• Ensure alignment between strategic initiatives and execution capacity.
• Foster a culture of accountability, transparency, and results.
• Actively support, promote, and advance all aspects of Astound’s Inclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered.
• Other duties as assigned

Benefits

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED