Director, Process Excellence, Offboarding & Job Changes

Adobe•San Jose, CA

About The Position

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity We are looking for a Director, Process Excellence, Offboarding & Job Changes to design, implement, and continuously improve this critical portfolio of HR services. You’ll lead with a product management mindset —using data to identify gaps and opportunities, reimagining processes end-to-end, and setting the standard for more efficient, effective, and human-centric journeys for employees who are exiting or changing roles/teams within the company. You will be the global process owner for offboarding & job changes, partnering with COEs, delivery teams, and tech teams to develop scalable solutions that balance global consistency with local market needs. Companies everywhere are reimagining how they support and inspire their people—and Adobe is leading the way! This is an opportunity to lead enterprise-wide change and deliver measurable impact. If you’re motivated by big change and ready to make your mark on how a global workforce is supported, this is your moment!

Requirements

12+ years of experience in global HR operations, compliance, process improvement, or related global roles.
Proven track record of enterprise-level process transformation and governance.
Deep familiarity with HR processes and requirements related to exits, reorganizations, transfers, and job/role changes for global enterprises.
Expertise in process design, documentation & governance, and user-centric experience design.
Skilled in global project/program management, including building and completing strategic roadmaps with an agile, iterative approach.
Track record of leading with data and delivering global-scale process change.
Ability to collaborate across teams and regions, influence without authority, and partner effectively at all levels.

Responsibilities

Develop and align leadership around a strategy and roadmap for improving employee exits and offboarding, reorganizations, transfers, and job changes.
Build, maintain , and govern global processes across the offboarding/job change journey to drive positive outcomes.
Apply a deep understanding of relevant user and business needs.
Own process maps, documentation, and service design—including defining appropriate delivery channels (automation, self-service, live support, vendor, etc.).
Innovate new offboarding/job change processes and services in response to business needs.
Lead process and service design initiatives, including both small- and large-scale changes.
Continuously intake user feedback and use data and insights to drive innovation.
Be accountable for process effectiveness metrics (e.g., exit process cycle time, employee sentiment scores, compliance adherence, etc.).
Act as the global process owner, partnering closely with COEs and delivery teams to translate policies/programs into scalable processes, align priorities, and build shared roadmaps.
Ensure operational readiness and enable delivery teams through training, change enablement, and vendor management (including RFPs).
Collaborate with technology teams to define business requirements, test solutions, and deliver enhancements.
Implement quality assurance standards and maintain continuous feedback loops with delivery and policy owners.