Associate Director, Business Process Excellence

Becton Dickinson Medical Devices•San Diego, CA

12d•Hybrid

About The Position

We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. Overview The MMS BD Excellence & Business Transformation team is seeking a n Associate Director, Business Process Excellence for the Medication Management Solutions (MMS) business unit in San Diego , CA . The Associate Director will work under the direction of the Sr. Director MMS BD Excellence and partne r with business leadership, Operations Strategy, and the BD Excellence business system deployment team to identify and deliver on high-impact transactional business process optimization and improvement initiatives aligned with the strategic priorities of the global MMS business unit. This role will deliver best-in-class problem - solving and workshop facilitation and process management systems and tools to drive transformation, business process improvement , and enable a continuous imp rovement cu lture.

Requirements

Education : Bachelor's degree in business administration, engineering, supply chain, management information systems, technology, or a related field
Experience : 8+ years of relevant experience in business process consulting, process improvement, or strategy and operations roles
5+ years of experience driving enterprise process improvement and transformation
3+ years of experience using software technologies and tools to support business process optimization
3+ years of experience working at a company with a focus on operational excellence in Healthcare, Med Tech, Pharma, or Life Sciences
3+ years of experience facilitating workshops and events or training transactional process improvement methodologies
3+ years of experience managing high-visibility programs with executive-level stakeholders
Experience using lean, six sigma, or other structured problem-solving methodologies specifically in commercial, customer service, or shared services functions
Experience with implementing visual daily management tools
Experience with capability-building and training programs
Skills: Expert knowledge of Lean and kaizen methodologies and their application to transactional processes
Strong leadership capabilities
Strong customer focus with strategic thinking ability
Excellent analytical and problem-solving capabilities
Capacity to navigate ambiguity and uncertainty
Advanced interpersonal and English-language communication skills
Ability to enable scaled impact across an organization
Demonstrated growth mindset and resilience
Ability to influence senior leaders across a matrixed organization
Location/Availability: This is an office-based hybrid role in San Diego, CA. Monday, Tuesday, Wednesday, and Thursday are required in-office days each week.
Travel up to 50% for workshops and training, mainly domestic with minimal international travel.

Nice To Haves

Education: MBA or relevant advanced degree
Certification as a trainer or facilitator
Certified practitioner in lean tools

Responsibilities

Inspire operational e xcellence – As a leader in the global MMS BU assigned to the MMS BDE Excellence team , you will:
C hampion t he BD Way (BD’s values and principles ) t o p romote a culture of excellence, customer-centricity, innovation, and continuous improvement .
Reflect standards of BD Excellence in your leadership , your individual and team behavior and outputs, and the collective outcomes of your team.
Continuously scan inside and outside BD to benchmark , identify best practices, and push the broader team to achieve excellence.
Drive strategic process improvement – As a skilled problem-solve r , you will:
I dentify and execute high-impact operating model and business process improvement projects aligned to MMS strate gic initiatives and goals across customer experience, quality, revenue, and gross profit .
Set the standard for world class problem-solving and kaizen event workshop preparation and facilitation , enabling teams to rapidly address complex business problems .
Advise executive sponsors and senior leaders on how to enable sustainment of outcomes of process improvement projects , from daily visual management and leader standard work to recommendations on organizational design and operating model.
In stall visual daily management tools and transfer continuous improvement knowledge and skills to process owners
Manage Business Process Excellence team portfolio and schedule of project-based work transparently and convene regular operating mechanisms to ensure rapid delivery and learning.
Build and s cale e xcellence capabilities – As a team leader and Certified P racti tioner of the BD Excellence tools , you will:
Lead, coach, and develop direct reports.
Lead capability-building efforts across MMS by delivering targeted training, coaching, and enablement programs that drive adoption of BD Excellence tools and frameworks.
Become a Certified Practitioner in the BD Excellence Fundamentals toolkit, including problem - solving , process improvement, and kaizen event methodologies .
Design and implement scalable approaches to embed process ownership, performance management, and operational discipline into daily business rhythms.
Partner with leaders across functions and geographies to foster a mindset of continuous improvement, strategic execution, and operational excellence