Director/Principal,Technical Program Management

MasterCard • Miami, FL

38d

About The Position

The Principal of Program Management plays a pivotal leadership role in orchestrating the planning, execution, and delivery of complex, cross-functional programs that drive Mastercard Gateway's strategic and technical objectives. This role ensures alignment across engineering, product, and business teams, enabling scalable, efficient, and value-driven delivery. The Principal will champion TPM best practices, foster a culture of continuous improvement, and serve as a key partner to senior leadership in shaping and executing our strategic connectivity delivery roadmap. Responsible to drive the execution of acquiring integrations and regional payment method enablement; ensuring scalable, localized, and high-performing gateway services.

Requirements

• Proven experience leading large-scale, cross-functional programs in a global technology organization.
• Deep understanding of Agile frameworks, and hybrid delivery models, with the ability to tailor approaches to program needs.
• Exceptional communication skills, with the ability to engage at all levels, from engineering teams to executive leadership.
• Experience delivering programs involving domestic schemes, real-time payments, and alternative payment methods.
• Skilled in stakeholder management across global and regional teams, with a track record of influencing without authority.
• Strong grasp of local regulatory environments and compliance frameworks across Latin America
• Fluent in English and Spanish; Portuguese is a strong plus.

Nice To Haves

• Experience with tools such as Jira, Aha!, and PowerBI for roadmap and delivery tracking is highly desirable.
• Fluent in English and Spanish; Portuguese is a strong plus.

Responsibilities

• Strategic alignment: Align regional delivery roadmaps with global product strategy, tailoring execution to meet local regulatory, technical, and market requirements.
• Program Leadership: Own the end-to-end lifecycle of high-impact programs, from inception through delivery, ensuring alignment with business goals, technical feasibility, and customer value.
• Connectivity expansion: Oversee the delivery of localized gateway capabilities including domestic card schemes, real-time payments, alternative payment methods, and compliance with country-specific mandates (e.g., data residency, tax obligations).
• Organizational enablement: Lead cross-functional programs focused on expanding acquiring connectivity and payment method support across LAC and other strategic regions.
• Valued Partner: Partner with product and engineering to ensure technical readiness for regional launches and enhancements.
• Delivery POC: Act as a delivery liaison to internal and external stakeholders ensuring their requirements are captured and reflected in program execution.
• Governance & Reporting: Establish and maintain program governance frameworks, including scorecards, KPIs, and executive reporting. Provide transparent updates on progress, risks, and mitigation strategies.
• Stakeholder Engagement: Facilitate mindful discussions with technical and business stakeholders, enabling timely decision-making and trade-off analysis.
• Commercial Enablement: Support regional account teams by equipping them with delivery insights, readiness timelines, and technical enablement materials.

Benefits

• Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
• Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees