Director, Portfolio Management - Information Systems

ServiceNow • San Diego, CA

20h • Remote

About The Position

Digital Technology We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing, and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-enabled automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. Come join the Digital Technology IT Portfolio Management Office (PMO) team and work with a talented group of portfolio strategists responsible for driving – through best-in-class portfolio, product, and program management – enterprise initiatives that enable ServiceNow Sales, Marketing, Services, and Channel businesses with advanced technology and analytics. As a member of the DT PMO team, you will shepherd the delivery of some of the most innovative and cutting-edge strategies, technologies, and products to market. We are truly a team, supporting each other and celebrating our successes! This position reports to the VP, Portfolio Management Office

Requirements

• Demonstrates exceptional judgment in handling highly sensitive information across multiple business contexts.
• Possesses the ability to synthesize confidential strategic, financial, and operational details into work products while maintaining strict information boundaries.
• Proven experience guiding teams and influencing stakeholders at an executive level.
• 15 years of portfolio, product, and program/project experience, including work in a dynamic, cross-functional, and highly technical setting.
• Strategy, portfolio, product, and program experience in a large (ideally global) enterprise tech or global enterprise setting.
• Deep understanding of portfolio, product, and program/project management concepts, methodologies, and best practices.
• Ability to develop and implement functional strategies and policies that support executive stakeholder vision.
• Experience with capital planning, budget management, and financial reviews for large-scale initiatives.
• Strong ability to communicate effectively and build relationships with various levels of leadership, departments, and principals.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, judgements, or problem-solving. This may include using AI-powered tools, automating workflows, studying AI-influenced insights, or exploring AI’s potential impact on the function or industry.

Nice To Haves

• Priority given to those with relevant certifications in project management or agile

Responsibilities

• Partner with the portfolio executive and senior leadership to shape DT strategy through proactive counsel on transformative initiatives, organizational change, and enterprise-wide initiatives (e.g., products, transformation programs).
• Drive strategic alignment across portfolios by translating business objectives into actionable roadmaps, facilitating cross-functional decision-making, and ensuring initiatives advance the company's AI-first transformation as well as APEX and DT strategic priorities.
• Lead orchestration of mission-critical portfolio initiatives that span organizational boundaries, mobilizing cross-functional teams across PMO and DT to deliver measurable business outcomes.
• Develop executive-grade strategic narratives that synthesize complex technical and business information into clear, actionable executive narratives that drive alignment and decision velocity.
• Architect portfolio investment strategy in partnership with PMO leadership and business operations, establishing governance frameworks that maximize business value and ROI across the capital planning lifecycle.
• Provide enterprise-level guidance on resource allocation, capacity planning, and portfolio balancing to ensure strategic initiatives receive appropriate funding and talent alignment.
• Define and institutionalize portfolio, product, and program management operating models that drive consistency, scalability, and excellence across the organization.
• Establish governance structures, decision rights, and best practices that enable autonomous execution while maintaining strategic coherence and risk management discipline.
• Design and operationalize performance measurement systems using OKRs, KPIs, and business metrics that provide leading indicators of strategic progress.
• Enable data-informed decision-making through executive dashboards, trend analysis, and insights that connect portfolio activities to enterprise outcomes and Customer Zero impact.
• Anticipate and manage portfolio-level risks, dependencies, and organizational change implications that could derail strategic objectives.
• Serve as the escalation point for cross-portfolio obstacles, facilitating resolution through stakeholder engagement, trade-off analysis, and executive decision-making.

Benefits

• health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees