Director, PMO – Digital & Customer Experience

Resideo•Irving, TX

142d•Hybrid

About The Position

ADI Global Distribution is a leading distributor of security, AV, and low-voltage products, serving a global customer base with a commitment to innovation, operational excellence, and customer-centric solutions. We are transforming our digital and customer experience capabilities to better serve our partners and customers across all channels. Position Summary We are seeking a strategic and execution-focused PMO Director to lead the Program Management Office for our Digital Experience and Customer Experience (DX/CX) organization. This role will be responsible for driving the successful delivery of complex, cross-functional digital initiatives that enhance customer engagement, streamline operations, and accelerate business growth.

Requirements

10+ years of experience in program/project management, with at least 5 years in a leadership role within a digital or customer experience-focused organization.
Proven success managing large-scale digital transformation programs in a matrixed, global environment.
Exceptional communication, leadership, and stakeholder management skills.
Strong understanding of digital platforms (eCommerce, CMS, CRM, analytics, etc.) and customer experience best practices.
Experience in Agile, SAFe, and/or hybrid delivery methodologies.
PMP, PgMP, or Agile certifications required.

Nice To Haves

Ability to influence at varying levels across the organization
Excellent communication skills
Operational excellence
Business Acumen

Responsibilities

Establish and lead the PMO function for the DX/CX organization, including governance frameworks, reporting standards, and delivery methodologies (Agile, Hybrid, or Waterfall).
Define and manage portfolio-level roadmaps, prioritization processes, and resource planning across digital and customer experience programs.
Oversee the execution of strategic digital initiatives including eCommerce, customer portals, personalization, CRM, and omnichannel experiences.
Ensure projects are delivered on time, within scope, and within budget while meeting business objectives and customer expectations
Partner with senior leaders across Product, IT, Marketing, Sales, and Operations to align on priorities, dependencies, and business outcomes.
Act as a trusted advisor to executive leadership, providing visibility into program health, risks, and opportunities.
Build, mentor, and lead a high-performing team of program and project managers.
Foster a culture of accountability, continuous improvement, and customer-centric delivery.
Develop KPIs and dashboards to track program performance, value realization, and customer impact.
Drive transparency and data-driven decision-making across the portfolio.