Director, Digital Experience Platforms

OneMain Financial • New York, NY

4d • $170,000 - $210,000 • Hybrid

About The Position

We are seeking a senior digital product leader to own and unify our web and mobile digital channels and shared digital data products into a single, integrated digital platform. This role is responsible for delivering high-quality, compliant, and accessible digital customer experiences while also owning the digital data products, analytics, and insights that inform and optimize those experiences across the digital channels.

Requirements

• Bachelor’s or Master’s degree in Business, Technology, or a related field.
• 10+ years of experience in digital product management, data products, analytics, or related fields.
• 5+ years of experience leading managers and multi-disciplinary product teams.
• Proven experience delivering enterprise-scale digital platforms and/or data products.
• Strong expertise in web and mobile digital channels and customer journey optimization.
• Experience with digital analytics platforms such as Heap, Google Analytics, or Adobe Analytics.
• Experience working in Agile product development environments.
• Strong communication and executive presence with the ability to influence across complex organizations.

Nice To Haves

• Experience in financial services or other regulated industries.
• knowledge of modern cloud-based data platforms and digital analytics tools.
• Familiarity with BI tools such as Heap and Power BI.
• Knowledge of design systems, CMS platforms, experimentation frameworks, and NPS programs.

Responsibilities

• Own the vision, strategy, and multi-year roadmap for web and mobile digital channels and shared data products.
• Lead product management teams responsible for digital channels and digital data products.
• Ensure customer-centric, accessible (ADA-compliant), secure, and high-performing digital experiences.
• Partner with design and engineering to maintain and evolve the enterprise design system and digital framework.
• Oversee CMS strategy, A/B testing, UAT, onboarding flows, banners, interstitials, and notification capabilities.
• Inform customer satisfaction and NPS improvements strategies through optimized digital touchpoints.
• Define and deliver enterprise digital analytics and digital data products that provide insights into digital customer behavior, journey performance, and operational metrics.
• Champion a data-driven culture across product, technology, and product teams.
• Ensure regulatory disclosures and risk requirements are embedded into digital channels.
• Oversee telemetry, monitoring, testing frameworks, CI/CD pipelines, and platform reliability.
• Collaborate with security teams to track and manage digital platform vulnerabilities.
• Serve as a senior stakeholder and partner across business, technology, and platform leaderships.

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees