Director, PMO and Change Management

RBC • Raleigh, NC

17h

About The Position

The Director, PMO and Change Management, is an integral member of the Operations Strategy and Transformation team within RBC Bank Chief Operations Office. This role will have overall accountability on project governance and strategic prioritization within the bank. Through leading and coaching a team of Project Management professionals, this position will ensure the on time and on budget delivery of RBC Bank project portfolio, including strategic and regulatory initiatives. The Director of PMO and Change Management will support the RBC Bank senior management team, by provide governance and oversight on RBC Bank initiative portfolio, by act as a leader in transforming RBC Bank initiative management lifecycle to be more agile, efficient, and effective. This role will also play a critical role in change management oversight outside of the project portfolio, by partnering with cross functional partners across all 3 lines of defense.

Requirements

• Bachelor’s Degree, and/or equivalent combination of education and experience
• 10+ years within Financial Services, and/or Technology industry
• 5-7 years experiences in Large Program Management and/or Program Delivery experience
• People Management experience

Nice To Haves

• PMP Certification

Responsibilities

• Execution Governance: Working with RBC Bank Senior Management team in designing, establishing and monitoring the Bank’s project management Objective and Key Results (OKRs)
• Lead and mentor a team of Project Management professions on using a disciplined project management approach, and coaching them on their project-related roles and responsibilities.
• Ensure adherence and compliance to Enterprise Project Delivery Risk Standard (EPDR), improve project management quality standard, and standardize project documentation and management approach
• Perform continuous monitoring and governance on the overall health of the Bank’s project portfolio; provide effective challenge to work plan, schedules, estimates, resource plans, and budget
• Evaluating and providing guidance during the mobilization and planning stages of large transformational programs
• Overseeing the hiring, development and management of project execution professionals (Project Managers, Project Control Officers, Program Managers), including both internal staff and external contractors.
• Strategic Prioritization and Financial Management: Supporting Chief Operating Officer and RBC Bank Senior Management team in ensuring all projects and program are cohesive and in line with organizational goals
• Closely partner with Finance and IT, provide guidance and support to initiative sponsors and sponsor representatives in the development of business case / Project Approval Request (PAR); making economic comparisons of development schemes; recommending options to minimize the possibility of costly future changes.
• Prepare material for and lead the initiative prioritization exercise at Program Operating Group (POG) and Investment Review Board (IRB), to review and approve initiative resources and funding allocations
• Support project benefit estimation and lead ongoing benefit reporting to bring transparency and awareness to return on investment (ROI; ensure clear benefit ownership accountability
• Change Management: Act as the Change Champion for the bank by constantly evaluating processes and suggesting improvements for efficiency gain
• Embrace innovation and having a continuous improvement mindset by leveraging Retrospective and Lessons Learnt to enhance bank’s agility and effectiveness
• Chairing the Change Management Oversight Group with cross functional partners to ensure that changes outside of the initiative portfolio are executed with a balance between achieving business objective and prudent risk management approach

Benefits

• A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to build close relationships with clients

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees