Director, Platform Strategic Operations

ServiceNow•San Diego, CA

45d

About The Position

ServiceNow has significantly integrated AI into its Platform to enhance workflows and drive rapid value for customers. The AI Platform organization is responsible for the releases that underpin both monetized and non-monetized Platform products as well as AI capabilities that serve all other ServiceNow Workflows and solutions. We are rigorous about building and maintaining a resilient foundation, connected data, and secure and trusted agentic AI for our customers. As Director, Strategic Operations, you will serve as a senior strategic and operational principal within the AI Platform Product Management team supporting the SVP, Platform Fundamentals. You will guide a high-performing Strategic Operations team reporting to the VP, Strategic Operations. In this role, you will help define the business's strategic priorities, drive operational excellence, and ensure the organization executes with agility, transparency, and measurable outcomes. This is a high-visibility role that requires strategic thinking, strong strategic rigor, operational discipline, executive presence, and an ability to drive impact in a fast-moving, matrixed environment. What you get to do in this role: This role sits at the intersection of strategy, execution at scale, and drives alignment across business, product, and operational priorities. You will partner closely across product, engineering, design, finance, and central operations to deliver the organization's agenda.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, judgements or problem-solving. This may include using AI-powered tools, automating workflows, studying AI-influenced insights, or exploring AI's potential impact on the function or industry.
12 - 15 years of relevant work experience, preferably in technology strategy/operations functions, management consulting, investment banking, or private equity.
Comfortable working in ambiguity; in particular, you excel at structuring complex problems, using data-informed insights, and communicating findings to senior executives
Proven track record in managing large-scale operations and cross-functional initiatives.
Exceptional communication, collaboration, and influence skills at the executive level.
Comfortable in business and technical discussions.
Deep understanding of portfolio-level planning, financial management, and enterprise technology workflows.
Ability to think strategically while managing detailed operational execution.
Strong data-informed and problem-solving skills, with an ability to synthesize.
Pragmatic long-term problem-solving within a complex operating environment and the ability to influence and bring teams along on the journey using data
Highly collaborative team contributor with a shared success mindset

Responsibilities

Strategy and planning-guide the strategy and the plan, define where we're going, translating company strategy into product priorities, longer-range plans, and annual operating plans
Operational excellence-keep the business running: cadences, governance, strategic programs, and initiatives
Connecting the dots and creating visibility-story telling across businesses to create visibility on where we need to make conclusions
Amplifying people and teams-enabling people to do their best work
AI capabilities-embedding AI into everything we do, including how we plan, execute, and measure