Director, Platform Operations & Program Management

DXC Technology•Ashburn, VA

About The Position

Director, Platform Operations & Program Management, Global Infrastructure Services We are seeking a strategic platform leader to drive the execution and business operations of a next-generation AI-powered enterprise platform from beta through general availability and market scale. This is a high-visibility, mission-critical role requiring someone who can operate as a mini-COO for the platform—combining program execution rigor with commercial acumen to manage FinOps, pricing strategy, and go-to-market support alongside traditional program management disciplines. This role requires an entrepreneurial leader who thrives in building something from the ground up, establishing program discipline in ambiguous environments, and driving both technical execution and business outcomes in a matrixed organization.

Requirements

MBA or 5+ years of demonstrated P&L ownership, commercial responsibility, or platform GM experience
15+ years in program and/or project management leadership roles, with at least 7 years leading complex, multi-million-dollar technology programs
Software development background—not just managing developers, but having built software products or platforms themselves earlier in career
Proven experience managing SaaS platform development through full lifecycle from concept to market scale
Track record of building something from the ground up—0-to-1 platform launches, new product development, or program establishment
Understanding of platform economics: unit costs, pricing tiers, consumption models, and path to profitability
Familiarity with enterprise managed services, infrastructure, or cloud platforms preferred
Track record of establishing program discipline in ambiguous, fast-moving environments while maintaining entrepreneurial spirit
Experience managing programs with distributed teams across multiple functions and geographies
Strong business acumen—can connect technical execution to business outcomes, financial impact, and market positioning
Strategic thinking—can see around corners, anticipate risks, identify opportunities
Executive presence and communication skills—comfortable presenting to C-level audiences and strategic customers
Financial literacy—can read P&Ls, build business cases, and make data-driven resource allocation decisions
Deep understanding of agile/scrum methodologies, SDLC, and DevOps practices
Expert knowledge of program management tools (Asana, JIRA, Confluence or equivalents)
Understanding of cloud infrastructure, platform architecture, and enterprise technology stacks

Nice To Haves

Some experience with AI/ML platform development is a strong plus

Responsibilities

Own the integrated program plan, connecting dependencies across product, engineering, user experience design, sales/commercial, legal, and finance workstreams
Synthesize complex program data into strategic insights for executive decision-making—not just status compilation, but analysis of program health, trajectory, business implications, and financial impact
Proactively identify and escalate risks, dependencies, and blockers before they impact delivery
Translate technical progress into business language for presentations, executive reviews and customer engagements
Build and maintain strong working relationships with workstream leads, technical leads, commercial teams, and executive sponsors
Manage expectations and maintain alignment across diverse stakeholders
Support go-to-market activities including lighthouse customer engagements, competitive positioning, and market messaging
Drive FinOps discipline—track platform costs, optimize resource utilization, and connect technical decisions to financial outcomes
Contribute to business case development, ROI analysis, and financial modeling for platform investments
Support contract negotiations and SOW development with vendors
Monitor platform metrics that matter to the business: customer adoption, utilization, retention, and commercial performance
Build business operations muscle as the platform scales from startup mode to enterprise-scale operations
Establish and enforce program and technical project management operating rhythms: status reporting, risk reviews, decision forums, and escalation protocols
Create executive-quality deliverables (status reports, program reviews, risk assessments, business reviews) that provide actionable insights, not just data aggregation
Drive accountability across teams without direct reporting relationships
Ensure SDLC compliance, milestone tracking, and quality gates are met across all workstreams
Track resource utilization, capacity planning, and budget alignment
Manage cross-team dependencies and ensure workstreams aren't blocked waiting on each other
Build and scale the platform operations team over the next two years as we move from beta to general availability
Support hiring, onboarding, and team structure decisions that impact program delivery
Establish organizational processes and operating models for a growing platform organization
Develop talent and create career pathways for team members