Director, Platform Product Management
About The Position
We’re looking for an experienced Director of Product Management to lead the strategy, vision, and execution for the foundational platform that powers all SugarCRM products. This is a key leadership role responsible for defining how our platform scales to support new capabilities — from conversational AI and analytics to integrations, identity, and unified experiences. You’ll lead a team of talented Product Managers, guiding them in building a cohesive, extensible foundation that connects our ecosystem and accelerates innovation across the company. You’ll collaborate closely with Engineering, Architecture, UX, and Go-To-Market teams to bring platform strategy to life, ensuring Sugar’s platform remains secure, scalable, and delightful — for both end users and administrators. This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver location, specifically, working in-office a minimum of 3 days per week.
Requirements
- 10+ years of product management experience, including 3+ years leading product managers or cross-functional teams
- Deep understanding of platform and ecosystem strategy — including APIs, integrations, and extensibility.
- Experience with enterprise SaaS products, ideally in CRM, CX, or adjacent domains.
- Track record of delivering cross-product initiatives such as unified UX, analytics, or data frameworks.
- Strong technical acumen and ability to engage deeply with Engineering and Architecture.
- Excellent communication, stakeholder management, and storytelling skills.
- Proven ability to execute both strategically and tactically — from vision to delivery.
- Bachelor’s degree in Computer Science, Engineering, or related field
Nice To Haves
- MBA a plus
Responsibilities
- Define and Drive the Platform Vision: Shape the strategic direction for SugarCRM’s platform, ensuring it powers consistent, scalable experiences across all products.
- Lead and Develop the Team: Manage a team of Product Managers, providing mentorship, clear direction, and growth opportunities.
- Unify User Experiences: Deliver initiatives that bring together the end-user and admin experiences, creating a cohesive, intuitive environment.
- Advance Conversational AI and Analytics: Oversee platform capabilities that power AI-driven experiences, insights, and analytics across the product suite.
- Own Core Platform Services: Drive roadmap and execution for identity and user management, common data model, and third-party integrations.
- Collaborate and Influence: Partner across Product, Engineering, and Go-To-Market to ensure platform capabilities align with business priorities and customer value.
- Measure and Communicate Impact: Define KPIs for platform performance, adoption, and satisfaction, ensuring transparency and accountability.
Benefits
- Excellent healthcare package for you and your family
- Savings and Investment – 401(k) match
- Unlimited Paid Time Off
- Paid Parental Leave
- Online Legal Services (Rocket Lawyer)
- Financial Planning Services (Origin)
- Discounted Pet Insurance (Embrace Pet Insurance)
- Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
- Health and Wellness Reimbursement Program
- Travel Discounts
- Educational Resources - Career & Personal Development Program
- Employee Referral Bonus Program
- We are a merit-based company - many opportunities to learn, excel and grow your career!
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
501-1,000 employees
