Director, Platform Initiatives & Operations

Priority Technology Holdings, LLC•New York, NY

1d•Hybrid

About The Position

Reporting to the Senior Director of Platform Initiatives, the Director of Platform Initiatives is responsible for influencing the bank & vendor roadmap strategy and owning the"how”—translating the vision into functional workflows, managing the integration of payment rails, and optimizing back-office operations. The ideal candidate is a hands-on leader who can collaborate across technical and operations teams to turn complex ideas into live, scalable payment solutions. This role will serve as the primary operational liaison and point of contact for banking and payment vendors, ensuring current partnerships are optimized and new partners are identified to support the company’s scale.

Requirements

5+ years of relevant work experience, with at least 4 years at a Card Brand, large Payments Company, or high-growth fintech.
Direct experience in payment operations, specifically in transaction processing, settlement, or merchant acquiring.
Execution-Focused Leadership: Demonstrated ability to take a defined project scope and lead it through testing, launch, and post-live stabilization.
Technical Literacy: Strong understanding of how payment systems "talk" to one another (APIs, ISO messages, and ledgering logic).
Problem-Solving: Highly motivated by tactical challenges and able to navigate changing environments with a focus on "getting it done."
Project Management: Excellent attention to detail with the ability to manage multiple workstreams simultaneously without losing track of minor technical requirements.
Communication: Ability to create clear operational status decks and "storytell" project progress to leadership.

Nice To Haves

Multi-rail experience: Hands-on experience with ACH, Wire, and Real-Time Rails (RTP/FedNow).
Acquiring/Processing: Previous experience in merchant acquiring or payment processing.
Financial Operations: Experience in lending operations, accounting, or complex multi-party reconciliation.

Responsibilities

Vendor & Bank Relationship Management: Serve as the primary operational point of contact for bank partners and payment vendors. Manage daily relationship health, resolve escalated operational issues, and ensure partners are meeting performance and service level expectations.
Strategic Sourcing & Scaling: Proactively identify and evaluate new banks and vendors to optimize costs, increase rail redundancy, and unlock new platform capabilities. Lead the tactical onboarding and operational integration of these new partners into the PRTH ecosystem.
Execute High-Priority Initiatives: Lead the day-to-day implementation of 3-5 cross-functional projects, such as the technical rollout of new payment rails (FedNow, RTP), centralizing ledger workflows, and executing optimization sprints.
Operational Implementation: Transform strategic proposals into actionable project plans. Identify specific bottlenecks in payment flows and implement automation or procedural changes to improve efficiency.
Mapping & Taxonomy: Maintain and refine the Operations functional taxonomy strategy to ensure business continuity and scalability.
Cross-Functional Partnership: Act as the primary operational liaison between GTM, Product, and Engineering teams to ensure new partner integrations and products launch with smooth settlement and reconciliation processes.
Subject Matter Expertise: Maintain a deep, "in-the-weeds" understanding of end-to-end settlement flows, transaction lifecycles, and cross-system data requirements.
Market & Program Research: Conduct tactical research on emerging payment technologies and vendor capabilities to support the Senior Director’s strategic roadmap.
Team Leadership: Manage and mentor a team of Project Managers and Analysts, focusing on high-quality execution and timely delivery of platform milestones.