Director, Pharmaceutical Operations

United Urology Group•Towson, MD

3d•$130,000 - $160,000

About The Position

The Director of Pharmaceutical Operations reports to Chesapeake Urology Associates’ Chief Executive Officer and provides strategic, operational, and people leadership for the Chesapeake Urology Associates’ market. This role is responsible for leading the IOD and mixing teams, standardizing workflows, ensuring regulatory compliance, and driving operational performance across the multi-location practice. The ideal candidate combines strong leadership capabilities with deep expertise in in-office dispensing operations and intravenous medication handling and preparation. The Director is accountable for operational excellence, workforce leadership, regulatory integrity, and scalable process design across geographically distributed IOD and mixing operations. The role requires cross-functional collaboration with leadership, providers, clinic operations, revenue cycle, and compliance stakeholders.

Requirements

Advanced knowledge of specialty medications and in-office dispensing operational models
Demonstrated leadership ability across distributed teams and multiple locations
Deep understanding of prescription adjudication, benefits investigation, prior authorization, and dispensing coordination
Strong expertise in high-cost medication workflows and inventory controls
Practical knowledge of sterile/IV medication handling considerations within clinic setting
Exceptional organizational, communication, and cross-functional collaboration skills
Ability to manage competing priorities while maintaining regulatory and operational precision
Strong analytical and problem-solving capabilities
High attention to detail and process discipline
Strong people management skills
Excellent project management skills with an emphasis on detail and follow-through
Excellent written and verbal communication and presentation skills
Excellent organizational skills
Ability to use computers and software applications (MS Office products)
Knowledge of medical & pharmacy benefit billing practices
Knowledge of accreditation standards and requirements
Current unrestricted pharmacist license
Demonstrated experience with IOD operations, specialty medications, and advanced therapy workflows
Experience supporting sterile or IV medication workflows
Previous experience in a leadership role within pharmacy operations (3-5 years)

Nice To Haves

BS in Pharmacy or PharmD (preferred)
Experience with Flatiron Health OncoEMR or Veradigm software (preferred)

Responsibilities

Provide direct and indirect leadership to IOD and mixing assistants, including hiring, onboarding, performance management, coaching, and professional development
Establish staffing models, scheduling frameworks, and coverage strategies aligned with prescription volume, growth, and service-level expectations across multi-location practice
Develop competencies, standard work procedures, and training programs to ensure consistency across locations
Foster a culture of accountability, compliance, patient safety, and service excellence
Oversee end-to-end IOD workflows, including prescription intake, data entry, benefits investigation, prior authorization, financial assistance coordination, dispensing support, and logistics
Standardize processes to reduce variability, improve turnaround times, and enhance therapy initiation performance
Ensure prescriptions are processed in accordance with prescriber intent, payer requirements, and organizational standards
Drive resolution of operational bottlenecks, reimbursement barriers, and workflow inefficiencies
Serve as a subject-matter expert in in-office dispensing models, payer-driven requirements, and prescription lifecycle management
Provide operational guidance on high-cost, specialty, and limited-distribution medications
Support safe and compliant handling, storage, and workflow coordination for IV and sterile medications within practice settings
Ensure adherence to best practices for mixing of IV and sterile medications
Establish and monitor inventory for high-cost and specialty products, including cycle counts, expiration monitoring, and loss prevention
Ensure appropriate ordering, receiving, storage, and temperature management practices
Oversee medication movement, prescription pickup logistics, courier coordination, and documentation consistent with payer and PBM requirements
Ensure IOD operations comply with applicable federal and state regulatory requirements
Maintain compliance with DSCSA documentation, traceability, and drug handling requirements
Ensure staff adherence to REMS programs, documentation standards, and audit-sensitive workflows
Partner with compliance and leadership on audit readiness, inspections, corrective actions, and risk mitigation
Ensure effective utilization and standardization of adjudication platforms and electronic medical records
Lead implementation of workflow enhancements, system updates, and process automation initiatives
Identify technology-driven opportunities to improve accuracy, efficiency, and visibility
Monitor and manage key operational metrics, including: o Turnaround time to therapy o Prescription abandonment rates o Inventory accuracy o Patient and provider satisfaction
Use data-driven methods to identify trends, performance gaps, and improvement opportunities