Director, Personal Loans
About The Position
As Director, Personal Loans, you’ll play a critical role in advancing LendingClub’s mission to help our members on their financial journeys. You’ll lead strategies that expand engagement with existing members through optimized loan issuance and personalized offer experiences. You’ll drive initiatives that deepen relationships, enhance conversion, and deliver outstanding member value. This role calls for a strategic, data-driven leader with a strong understanding of unsecured lending and a passion for building programs that scale efficiently and responsibly. You’ll partner closely with teams across Marketing, Risk, Finance, Product, and Operations to align on goals, deliver insights, and accelerate growth - while ensuring every member interaction reflects the trust and transparency at the heart of LendingClub.
Requirements
- 10+ years of experience in consumer lending, financial services, management consulting, or a related field, with proven success managing issuance or offer programs
- Deep expertise in unsecured lending, credit economics, and member lifecycle optimization
- Strong analytical and strategic thinking skills - able to translate insights into scalable growth strategies.
- Experienced people leader with a track record of building high-performing teams in fast-paced, matrixed environments
- Excellent communicator and collaborator who thrives on working across teams to deliver measurable impact
- Bachelor’s degree or higher in Business, Economics, Finance, or related field; or equivalent work experience
Responsibilities
- Lead the strategy and execution of personal loan issuance and offer programs for existing members
- Translate strategic priorities into clear, actionable plans to achieve issuance and engagement targets
- Develop and evolve the member offer framework - driving improvements in personalization, eligibility, and experience to enhance conversion and profitability
- Collaborate with Marketing, Risk, and Finance partners to align on performance metrics, forecasts, and portfolio objectives
- Ensure operational excellence and compliance across issuance processes and partner integrations
- Continuously improve offer performance and funnel efficiency through testing, analytics, and process innovation
- Partner with cross-functional teams to deliver a seamless, member-centric experience across the issuance and offer lifecycle
- Lead business reviews and performance updates with senior leadership, providing insights and recommendations for growth
- Develop, mentor, and empower a high-performing team of analysts, managers, and contractors
Benefits
- medical
- dental
- vision plans for employees and their families
- 401(k) match
- health and wellness programs
- flexible time off policies for salaried employees
- up to 16 weeks paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
1,001-5,000 employees
