Director, Operations Group Manager - Loans Enablement

BNY External Career Site • Houston, TX

3d

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Director, Operations Group Manager - Loans Enablement to join our Loans Enablement Operations team. This role is located in Houston, TX. In this role, you’ll make an impact in the following ways:

Requirements

• Bachelor's degree in a related discipline or equivalent work experience required.
• Applicable local/regional licenses or certifications as required by the business.
• 10-12 years of total work experience with at least 1-2 years of management experience preferred.
• Operations experience required, with Agile experience preferred
• Background in process re-engineering and experience leading large, diverse teams
• Familiarity with relevant regulations and operations standards. Strong communication and collaboration skills
• Ability to provide constructive feedback and build effective teams
• Highly proficient in data literacy and data management
• Problem solving Passion for changing status quo and driving out-of-the-box ideas
• Non-hierarchical, transparent, trusting, trustworthy
• Eagerness to ‘roll up the sleeves’ in execution and learning; pushes the team to do the same

Nice To Haves

• Prior hands-on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred

Responsibilities

• Responsible for day-to-day management of Operations teams within the Platform, accountable for organizing, directing, and managing Operations resources aligned to PODs and Service Delivery Groups (SGDs)
• Execute the Operations strategy for the Platform by planning and day-to-day management of the Operations teams within the SDGs
• Implement comprehensive set of Operations metrics covering client deliverables, unit costs, efficiency benchmarks, and Key Risk Indicators
• Ensure Operations meets the quality, efficiency, and productivity standards and goals set by the Operations Practice and Platform EPO, as measured by Operations metrics
• Implement and enforce the Operations policies, procedures, and best practices of the Operations Practice and ensure compliance with relevant guardrails and regulations
• Collaborate and communicate with other managers within PODs and SDGs to align on objectives and OKRs
• Identify and develop Operations talent, and ensure Operations teams actively engage in Practice learning priorities, with particular emphasis on roll out of Digital Tools
• Lead and Manage the design, implementation, and evaluation of Operations change initiatives and projects that align with the Platform’s OKRs
• Engage and consult with key stakeholders, including senior management, clients, partners to understand their expectations, requirements, and feedback on critical change initiatives
• Develop and execute effective communication strategies to inform, educate, and inspire the Operations teams about the change initiatives and their benefits
• Monitor and measure the progress, outcomes, and risks of the change initiatives on Operations process & control environment, and provide regular management updates as required
• Provide coaching and guidance to the Operations teams to facilitate the adoption and integration of change initiatives and address any issues or challenges that may arise

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees