Director, People & Talent Operations

Apollo.io

7h•$168,000 - $210,000

About The Position

We are building a People organization that doesn’t look like anything HR teams have done before. We are designing a People Product Organization, one that treats people workflows like beautifully orchestrated systems, integrates AI-driven intelligence into every layer of design, and builds experiences that are so seamless they feel invisible. The Director, People Talent & Operations is a co-architect of the next evolution of HR, a role for someone who wants to help define the category of what HR will look like in the age of AI, automation, and systems design. This leader will shape how the entire People function operates. They will architect the end-to-end HR system, turning complexity into clarity, redesign experiences, integrate workflows across Talent, People Ops, and systems teams, and elevate our operational model into something that is simple, scalable, and category-defining. This is a builder role, a designer role, and a systems-thinking role - Not a maintenance role. We are looking for someone who wants to imagine (and build) the future of People Operations.

Requirements

10+ years in People Ops, Talent Ops, HR Ops, or People program design
Excited about experimenting with AI tools and identifying opportunities to apply AI to improve workflows, insights, and employee experience
You are known for “creating clarity out of chaos”, simplifying complex problems is your superpower
Experience leading teams and comfortable operating as a player-coach in a dynamic and fast paced environment
Strong workflow/process design skills; you can map, simplify, and rebuild complex systems
Systems thinker with experience partnering with HRIS, automation, or product teams
Skilled at driving alignment across stakeholders
Clear, structured communicator with a bias for simplicity
Energized by building new models and rethinking how People work gets done

Responsibilities

Design the next generation of People and Recruiting Operations
Distill deeply complex processes, requirements, and systems into intuitive, elegant workflows that anyone can understand and adopt
Architect the workflows, operating model, and design patterns of a new People function
Implement a design forward approach to how people and recruiting operations build solutions
Introduce modern, product-inspired approaches including emerging AI capabilities to People experience, delivery, and scale
Implement a diagnose, solution/design, build/launch and iterate operating rhythm and cadence for the team
Apply systems thinking and first-principles problem solving to identify root problems, prevent future issues, and design durable long-term solutions rather than reactive fixes
Lead the People & Recruiting Operations teams
Provide leadership, alignment, and clarity across global People Ops and Recruiting Ops workflows
Partner with our Sr. Manager, People Operations to elevate delivery, standards, and execution
Ensure day-to-day operations are reliable, consistent, and built for scale
Support regional HR generalists and country operations as local extensions of global design
Co-create the People product with Systems, Automation & Data partners
Translate experience design into system logic and automated workflows
Partner deeply with business systems teams to bring seamless, self-service experiences to life
Build integrated People products that connect ATS, HRIS, performance, compensation, and identity systems
Identify opportunities to eliminate manual work, reduce friction, and improve experience