Director of Human Resources (People Operations & Talent)

iPromo•Phoenix, AZ

46d•$100,000 - $130,000•Remote

About The Position

iPromo is a fast-growing promotional products distributor built on creativity, operational excellence, and a people-first culture. We believe high-performing teams are the foundation of sustainable growth, and we are seeking an experienced Director of Human Resources to lead and scale our people's operations in alignment with our business objectives. The Director of Human Resources is a senior leadership role responsible for owning and executing the organization’s full HR strategy. Reporting to executive leadership, this role provides strategic and operational oversight across talent acquisition, employee relations, performance management, compensation and benefits, compliance, and HR operations. This position requires a seasoned HR leader with deep experience navigating complex employee matters, scaling teams, and building modern, compliant HR infrastructure. The ideal candidate is both strategic and hands-on, capable of setting vision while ensuring flawless execution.

Requirements

15+ years of progressive Human Resources experience
5+ years in a senior HR leadership role (HR Director, Head of HR, Senior HR Manager, or equivalent)
Bachelor's degree in Human Resources, Business Administration, or a related field
Deep expertise across employee relations, compliance, performance management, compensation, and HR operations
Strong working knowledge of U.S. employment laws and HR best practices
Proven experience advising executive leadership and managing complex, sensitive HR matters
Demonstrated ability to scale HR processes in a growing organization

Nice To Haves

HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP)
Hands-on experience with Paylocity (HRIS/payroll) and JazzHR (ATS)
Experience supporting distributed or remote teams
Strong data-driven and systems-oriented mindset

Responsibilities

Develop and execute a comprehensive people strategy aligned with business goals and growth plans
Serve as a trusted advisor to executive leadership on organizational design, workforce planning, and talent strategy
Establish leadership expectations and reinforce company values across all levels of the organization
Define and own the company’s hiring philosophy, headcount planning, and compensation framework
Oversee end-to-end recruitment strategy, including role scoping, sourcing, interviewing, and offer management
Ensure hiring goals are met while maintaining quality, equity, and consistency
Optimize recruiting processes and systems, including JazzHR
Design and manage performance management frameworks, including goal setting, reviews, promotions, and corrective action processes
Partner with leaders to drive accountability, performance improvement, and employee development
Design and maintain compensation philosophy, salary bands, incentive programs, and bonus structures
Oversee benefits strategy and vendor relationships, ensuring competitiveness and cost-effectiveness
Partner with Finance and leadership on workforce cost planning and budgeting
Lead and resolve complex employee relations matters, including investigations, disciplinary actions, and terminations
Manage sensitive and high-risk situations with sound judgment, discretion, and consistency
Ensure fair and legally compliant treatment of employees across all locations
Own HR compliance strategy across federal, state, and local employment laws
Conduct regular audits to ensure compliance with wage and hour laws, leaves, documentation, and record-keeping
Develop, maintain, and approve HR policies, procedures, and employee handbook updates
Oversee HR operations, systems, and reporting, including Paylocity
Ensure accurate employee data management, payroll coordination, benefits administration, and reporting
Leverage HR metrics and data to inform decision-making and continuous improvement