Director People Operations

Mosaic Service Partners • Washington, DC

8h • Onsite

About The Position

Mosaic Service Partners, backed by Alpine Investors' $4.5 billion fund, is a rapidly growing aggregator strategy that has completed 5 acquisitions since June 2025, surpassing $100M in revenue and aiming for a $1B+ platform within five years. Mosaic's HQ team of 23 supports over 250 employees across brand partners, providing centralized resources in talent, HR, finance, sales, marketing, and operations, while empowering local leaders. This is a high-velocity M&A environment where every role carries significant ownership. The Director, People Operations is a newly created role, serving as the execution engine of Mosaic's People & Culture function. Reporting to the SVP, People & Culture, this role is responsible for the operational infrastructure of HR, including benefits administration, L&D coordination, performance cycle management, compliance, vendor relationships, and developing scalable processes and documentation to support rapid acquisition growth. This position offers significant autonomy and is ideal for someone who thrives in a lean, high-growth environment and wants to build foundational HR systems from scratch alongside an experienced SVP, acting as the operational right hand to HR leadership.

Requirements

• 7–10+ years in HR operations, generalist, or benefits-focused roles
• Direct, hands-on ownership of benefits administration and annual renewal cycles
• Proven broker relationship management experience (Lockton or similar)
• Multi-state HR compliance and policy management
• Strong project management — able to hold multiple workstreams without dropping the ball
• High EQ; comfortable communicating across all levels
• Self-directed and execution-oriented; thrives in lean, fast-moving environments
• Bachelor's degree required
• Lives in the DMV area

Nice To Haves

• PE-backed or acquisitive company experience
• Experience supporting M&A integrations or working in a multi-entity environment
• LMS administration or L&D vendor coordination experience
• Familiarity with HRIS platforms (Rippling, Paylocity, ADP, or similar)
• Experience with organizational releveling, handbook builds, or rapid-scale HR infrastructure

Responsibilities

• Own benefits administration for all HQ employees - carrier relationships, day-to-day employee support, eligibility management, and system administration
• Lead the annual benefits renewal process and serve as the primary liaison with Mosaic's benefits broker (Lockton)
• Plan and execute open enrollment - communications, timelines, system uploads, and employee experience
• Support benefits harmonization across acquired brand partners as the company scales
• Coordinate L&D programming logistics - own LMS (Learning Management System) platform administration, vendor relationships, and course tracking
• Partner with SVP to identify and onboard L&D vendors; manage contracts and hold vendors accountable to deliverables
• Track completion of required and developmental training across HQ and brand partners
• Ensure L&D infrastructure is scalable and data is clean for reporting
• Administer annual and mid-year performance review cycles for HQ - collection, tracking, communications, and logistics
• Own Mosaic's HR compliance calendar: required trainings, multi-state policy updates, and proactive risk management
• Build and maintain the employee handbook; ensure policies are current, accessible, and enforced consistently
• Manage compliance requirements including I-9 audits, wage/hour requirements, and federal/state/local obligations
• Build, document, and maintain SOPs for core HQ HR processes - onboarding, offboarding, leave administration, job changes, and recurring workflows
• Create a library of repeatable HR processes that does not depend on institutional knowledge living in one person's head
• Partner with the SVP on organizational structure work, releveling exercises, and board-level people reporting
• Coordinate cultural programming initiatives - organize HQ events, maintain a culture calendar, and bring cohesion to ad hoc cultural efforts
• Own relationships with HR vendors - benefits broker, LMS provider, L&D vendors, background check providers, and others
• Evaluate new tools, manage contracts, and ensure vendors are delivering value
• Serve as the operational right hand to the SVP - managing projects, tracking initiative progress, and keeping the People & Culture function running smoothly
• Act as a change management partner: deploy HR playbooks and help brand partners adopt new processes and tools

Benefits

• Base Salary: $150,000–$175,000 (depending on experience)
• Annual Bonus: 15% target (mix of company and personal performance); pro-rated for 2026
• Health Benefits: Medical (Oxford/United, ~80% employer-covered), dental, vision, life, disability
• 401(k): Match up to 4% (employee contributes 5%) or match on first 3%
• Unlimited PTO; standard holiday calendar + 2 floating holidays
• Travel: Reimbursed; estimated 1–2x per quarter to brand partner locations

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1-10 employees