Director, Patient Support Services

IDEAYA Biosciences • South San Francisco, CA

9d • $230,000 - $284,000 • Hybrid

About The Position

IDEAYA is a precision medicine oncology company committed to the discovery, development, and commercialization of transformative therapies for cancer. Our approach integrates expertise in small-molecule drug discovery, structural biology and bioinformatics with robust internal capabilities in identifying and validating translational biomarkers to develop tailored, potentially first-in-class targeted therapies aligned to the genetic drivers of disease. We have built a deep pipeline of product candidates focused on synthetic lethality and antibody-drug conjugates, or ADCs, for molecularly defined solid tumor indications. Our mission is to bring forth the next wave of precision oncology therapies that are more selective, more effective, and deeply personalized with the goal of altering the course of disease and improving clinical outcomes for patients with cancer. When you're at IDEAYA, you will be in the midst of brilliant minds working on precision medicine therapies to help cancer patients. We are passionate and committed about being on the forefront of oncology medicine, which means we all have a high internal drive that is at the very core of every person at IDEAYA. We are inquisitive, ask deep questions, and are data-driven innovators who like to collaborate and use teamwork to move science forward. For more information, please see www.ideayabio.com.

We are seeking a Director of Patient Support Services to join the IDEAYA Commercial team. The Director, Patient Support Services will ensure that every eligible patient can access, afford, and remain adherent to our launch asset, darovasertib, in metastatic uveal melanoma (mUM). This leader will utilize their expertise in rare disease patient access models, oral oncology product support, and vendor management to design and launch programs that deliver an exceptional and compliant patient and provider experience. This individual will be a critical strategic partner to cross-functional stakeholders throughout the organization. While this will initially be an individual contributor role, this position is expected to evolve into a team lead with direct reports as the IDEAYA portfolio of products grows over time. This position is based in our South San Francisco headquarter offices and required to be onsite four days per week per our company policy.

Requirements

• BS/BA degree in related discipline and at least 10-15 years of related experience
• Experience in Biotech/Pharmaceutical industry with oncology patient service programs
• Experience with rare disease and oral drugs is strongly preferred
• Demonstrated success building, launching, and managing patient support service programs
• Excellent communication and presentation skills, ability to present to diverse stakeholders including external partners, healthcare professionals and senior leaders
• Advocates for a “patient-first” culture, ensuring services are empathetic, accessible, and designed for needs of individuals living with metastatic uveal melanoma
• Understanding of payer landscapes, benefit structures, patient assistance models, and specialty pharmacy distribution
• Extensive knowledge of legal, compliance, and regulatory requirements and experience with internal partners to ensure program adherence to industry guidelines and corporate SOPs.
• Excellent organizational, project management and problem-solving skills
• Ability to thrive in a fast-evolving environment
• In-office role (4x per week) with 30% estimated travel to vendor partners and relevant conferences/meetings as deemed necessary
• This position requires you to be fully vaccinated from COVID-19, subject to reasonable accommodations for medical or religious reasons, and/or as otherwise required by applicable law. The Company considers you fully vaccinated once 14 days have passed since you received either the second dose in a two-dose COVID-19 vaccine series or a single-dose COVID-19 vaccine. The vaccine must have been FDA approved, have emergency use authorization from the FDA, or, for persons fully vaccinated outside of the U.S., be listed for emergency use by the World Health Organization.

Responsibilities

• Develop and execute the darovasertib patient support strategy to ensure a high-quality, equitable, adherent, and patient-centered experience
• Lead the design, end-to-end implementation, and oversight of IDEAYA’s patient support program including selection and onboarding of all third-party patient support vendors. Ensure seamless integration with specialty pharmacy partners
• Partner with the Market Access, Marketing and Medical teams to develop patient education and support resources; ensure programs and materials comply with SOPs and Medical, Legal & Regulatory (MLR) reviews
• Develop and maintain robust SOPs, business rules, and governance structures to support audit readiness and operational excellence
• Manage day-to-day operational and data components related to enrollment, coverage and reimbursement support, out-of-pocket assistance and referrals, and patient assistance programs (PAP) for eligible patients
• Design data analytics strategies to evaluate the patient’s journey and proactively recommend compliant strategies to enhance the patient and provider experience
• Develop and maintain dashboards and reporting tools to track KPIs, identify trends, and guide strategic decisions
• Oversee budgeting and financial planning for all patient support activities, ensuring cost-effective dynamic execution
• Proactively monitor market trends, policy changes, and innovative programs to inform strategy and recommend program enhancements as necessary

Benefits

• Along with our inspiring mission, and highly collaborative and inclusive environment, IDEAYA offers a competitive total rewards package that reflects our pay-for-performance philosophy where employees are eligible to be considered for merit-based salary increases, company discretionary short-term incentive plan participation, and company discretionary stock option awards (based on board approval). Our comprehensive benefits package includes, but is not limited to, medical/dental/vision coverage (100% company paid for employees and 90% company paid for dependents), 401k, ESPP, and wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees