Director, Patient Services

Adventist Health•Vallejo, CA

About The Position

For more than 30 years, Adventist Health Vallejo has been helping people of all ages reach their fullest potential. We are comprised of a freestanding 61-bed facility with short-term psychiatric care for children, adolescents and adults. We also provide partial hospitalization programs for adults. Our extensive range of treatment programs are designed to foster empowerment, connection and a meaningful life. Vallejo offers one of the most versatile locations in the San Francisco Bay Area. Vallejo's proximity to San Francisco and Oakland's vibrant art, food and sports entertainment venues is unparalleled. Vallejo's historic downtown, waterfront and ease of access to the world-class Napa Valley provide many local opportunities for exploring. Job Summary: Directs, plans and manages patient services activities, staff and deliverables. Responsible for quality policy setting, implementation and maintenance of quality programs, patient experience and customer service. Conducts quality improvement assessments and implements continuous improvement initiatives to support services that serve as the link between patients and health care providers and coordinate admissions of patients and patient related services. Acts as a liaison between patients, staff, management and the health care organization with a focus on providing patients with quality healthcare service. Supervises and directs the activities of various levels of assigned personnel using both professional and supervisory discretion and independent judgment.

Requirements

Bachelor’s Degree or equivalent combination of education/related experience: Required

Nice To Haves

Master's Degree
Seven years' technical experience
Five years' leadership experience

Responsibilities

Directs all program activities, deliverables and objectives.
Supports program activities to ensure staff properly fields phone calls from patients.
Assumes and helps answer escalated and more complex patient questions and assists in problem solving.
Provides advocacy services, serves in a liaison role between the patient and health care providers.
Leads the programs in quality assessment and improvement initiatives.
Reviews and presents statistical information regarding utilization of services and program outcomes.
Participates in budget process representing needs and goals of program and maintains oversight accountability for program spending.
Facilitates recruitment, training, performance management, supervision, retention and appropriate utilization of staff to promote efficiency and retention.
Develops policies and procedures based on department needs and organizational expectations.
Ensures that all program policies and procedures are adhered to.
Performs other job-related duties as assigned.