Director, Patient Experience

LifePoint Health • Marquette, MI

6d

About The Position

UP Health System - Marquette is part of Lifepoint Health , a diverse healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Director-Patient Experience joining our team, you're embracing a vital mission dedicated to making communities healthier ® . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. How you will contribute A Director-Patient Experience who excels in this role: Demonstrates and ensures employee adherence to the Standards of Performance at all times. Performs patient rounding various shifts on a regular basis to validate performance of best practices. Works closely with Quality Management and the Patient Safety Officer on incidents with potential for quality of care and patient safety concerns. Assists with building coaching models, service excellence teams, and community advisory committees as necessary. Train and mentor employees in patient centered excellence, RELATE, and Standards of Performance. Formulates recommendations on development strategies for frontline staff and leadership teams. Actively supports patient experience goals by engaging employees and leaders in best practices and coaching for performance.

Requirements

• Applicants should have a bachelor's degree.
• Years of relevant experience may be substituted for required education.
• Valid driver's license in State of Michigan
• 5 years in health care setting

Nice To Haves

• 4 years of supervisor experience (preferred)

Responsibilities

• Demonstrates and ensures employee adherence to the Standards of Performance at all times.
• Performs patient rounding various shifts on a regular basis to validate performance of best practices.
• Works closely with Quality Management and the Patient Safety Officer on incidents with potential for quality of care and patient safety concerns.
• Assists with building coaching models, service excellence teams, and community advisory committees as necessary.
• Train and mentor employees in patient centered excellence, RELATE, and Standards of Performance.
• Formulates recommendations on development strategies for frontline staff and leadership teams.
• Actively supports patient experience goals by engaging employees and leaders in best practices and coaching for performance.

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage with tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees