Director, Patient Experience

Lifepoint Health • Marquette, MI

6d

About The Position

UP Health System - Marquette is part of Lifepoint Health, a diverse healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Director-Patient Experience joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Requirements

• Applicants should have a bachelor’s degree. Years of relevant experience may be substituted for required education.
• Valid driver's license in State of Michigan
• 5 years in health care setting

Nice To Haves

• 4 years of supervisor experience (preferred)

Responsibilities

• Demonstrates and ensures employee adherence to the Standards of Performance at all times.
• Performs patient rounding various shifts on a regular basis to validate performance of best practices.
• Works closely with Quality Management and the Patient Safety Officer on incidents with potential for quality of care and patient safety concerns.
• Assists with building coaching models, service excellence teams, and community advisory committees as necessary.
• Train and mentor employees in patient centered excellence, RELATE, and Standards of Performance.
• Formulates recommendations on development strategies for frontline staff and leadership teams.
• Actively supports patient experience goals by engaging employees and leaders in best practices and coaching for performance.

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage with tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees