Director, Patient Experience Lead

Alnylam Pharmaceuticals

1d

About The Position

As the Patient Experience Lead, you will hold a pivotal position on a fast-paced, highly collaborative team driving the success of the TTR franchise. In this role, you will elevate and optimize the TTR Patient Experience across all touchpoints of the patient journey. This role will be pivotal in shaping and executing an integrated vision for patient experience, starting with ATTR-CM and ultimately expanding to other indications and franchises.
Working closely with US TTR Patient Services and Marketing leadership, as well as key cross-functional partners, you will ensure alignment, transparency, and collaboration in delivering a best-in-class experience for patients and caregivers.
The position reports to the Vice President, US Head of Patient Services.

Requirements

• Bachelor's degree in Marketing, Business, or a related discipline; an advanced degree is preferred.
• 10+ years of experience in pharmaceutical or healthcare marketing, healthcare consulting, or patient experience, with a preference for expertise in project management across matrixed organizations and change management
• Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
• Excellent communication and collaboration skills, with the ability to work effectively within cross-functional teams.
• Demonstrated strategic and critical thinking abilities in fast-paced, dynamic environments.
• Proven ability to influence without direct authority and collaborate with cross-functional teams to develop and execute strategic plans.
• Strong experience in managing external agencies and vendors.
• Solid project and program management experience.

Responsibilities

• Bring the Patient Experience Vision to Life: Work to both define and translate strategic vision into actionable plans for implementation for the cross-functional project team and the broader Alnylam organization.
• Build Collaboration and Transparency: Foster strong partnerships across Customer Experience & Innovation, Strategic Technologies, Marketing, Patient Services, and Business Operations, including sub-teams such as Digital Marketing and Analytics , Data and Diagnosis Strategy.
• Gain Leadership Endorsements & Drive Reporting: Secure leadership buy-in, lead executive updates, and ensure timely, accurate reporting on progress and impact.
• Lead Change Management: Drive organizational change to support the initiative, ensuring adoption and sustainability across teams.
• Foster Team Communication and Accountability: Promote clear communication, shared accountability, and a culture of collaboration within the project team.
• Manage External Project Support: Oversee and leverage an external day-to-day project manager for planning, communication, and leadership reporting.

Benefits

• comprehensive benefits including medical, dental, and vision coverage, life and disability insurance, a lifestyle reimbursement program, flexible spending and health savings accounts and a 401(k)with a generous company match
• Eligible employees enjoy paid time off, wellness days, holidays, and two company-wide recharge breaks.
• We also offer generous family resources and leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees