Director, Patient Experience and Access Marketing

Madrigal Pharmaceuticals • Conshohocken, PA

2d • Hybrid

About The Position

Madrigal is a biopharmaceutical company focused on delivering novel therapeutics for metabolic dysfunction-associated steatohepatitis (MASH), a serious liver disease that can progress to cirrhosis, liver failure, need for liver transplantation and premature mortality. Every member of our Madrigal team is connected by our shared purpose: leading the fight against MASH. Madrigal’s medication, Rezdiffra (resmetirom), is a once-daily, oral, liver-directed THR-β agonist designed to target key underlying causes of MASH. Rezdiffra is the first and only medication approved by both the FDA and European Commission for the treatment of MASH with moderate to advanced fibrosis (F2 to F3). An ongoing Phase 3 outcomes trial is evaluating Rezdiffra for the treatment of compensated MASH cirrhosis (F4c). Our success is driven by our people. We are building a dynamic, inclusive, and high-performing culture that values scientific excellence, operational rigor, and collaboration. To support our continued growth, we are strengthening our workforce strategy to ensure we have the right talent, at the right time, in the right way. Director, Patient Experience and Access Marketing Reports to: Sr. Director, Patient Experience and Access Marketing Department: Commercial Location: Conshohocken, PA (preferred) or Waltham, MA – required 3 days in office when not traveling Position Summary The Director, Patient Experience and Access Marketing serves as a strategic partner in advancing Madrigal’s patient experience and access marketing initiatives for Rezdiffra. Reporting to the Sr. Director, this role supports the development and execution of strategies designed to optimize the end-to-end patient journey , from access initiation through ongoing therapy support, in close partnership with Madrigal Patient Support (MPS). This individual collaborates across Commercial, Brand, Market Access, Legal, and Compliance to ensure patient-facing and HCP-facing engagement strategies are aligned, insight-driven, and designed to reduce friction across the treatment continuum. The Director brings a strong patient-centered mindset, cross-functional influence, and operational leadership to help translate enterprise priorities into meaningful patient experience enhancements.

Requirements

• 12-15 years of pharmaceutical experience with a minimum of 8 years of relevant experience in pharmaceutical marketing, patient access, or related roles, preferably within specialty care.
• Demonstrated experience supporting or working within a Patient Support Program (PSP).
• Experience contributing to integrated or omnichannel marketing initiatives is preferred; strong interest and aptitude for learning omnichannel strategy required.
• Strong project management and organizational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent interpersonal and communication skills; able to work collaboratively across matrixed teams.
• Demonstrated ability to proactively partner cross-functionally and drive alignment across stakeholders.
• Robust knowledge of compliance principles and regulatory standards relevant to pharmaceutical marketing.
• Knowledge of the promotional regulatory review process and how to navigate it.
• Strong acumen of the payer landscape and understanding of how oral products are covered.
• Passion for improving patient access and support throughout the treatment journey.
• Willingness to travel up to 30%.

Nice To Haves

• MBA or advanced degree preferred.
• Experience in specialty products a plus.

Responsibilities

• Patient Journey Strategy & Optimization Support the evolution and execution of patient experience and access marketing strategies that improve journey clarity, speed to therapy, and ongoing engagement. Identify points of friction across the patient journey and partner cross-functionally to help develop scalable, compliant solutions. Contribute strategic input to ensure MPS offerings are positioned to meet evolving patient and provider needs.
• Integrated Engagement Across the Continuum Partner with Brand and Omnichannel teams to advance coordinated engagement strategies that support a seamless experience across HCP, caregiver, and patient touchpoints. Help ensure consistent, patient-centered messaging across digital, personal, and field channels. Support performance measurement and optimization efforts to strengthen engagement and persistence.
• Access Education & Enablement Collaborate with Market Access and Field teams to understand reimbursement dynamics and affordability challenges impacting the patient journey. Support the development of educational tools and resources that increase awareness and appropriate utilization of MPS services.
• Cross-Functional Alignment Serve as a key patient access and experience collaborator across Brand, Sales, Training, Market Access, Legal, Regulatory, and Compliance. Contribute to integrated planning to ensure patient experience considerations are embedded within broader commercial initiatives.
• Operational & Asset Leadership Oversee the development of patient access and experience materials, ensuring strategic alignment and compliance. Guide materials through the promotional review process and partner with agencies to ensure high-quality, timely execution.
• Insights & Continuous Improvement Leverage patient, HCP, and field insights to inform journey enhancements and communication refinements. Support a culture of continuous improvement focused on elevating the patient experience and reducing barriers to care.

Benefits

• Madrigal offers a competitive Total Rewards strategy to attract and retain top talent and is inclusive of base pay, bonus, equity, and a generous benefits package.
• Full-time employees are eligible for base salary, bonus, equity, and a comprehensive benefits suite.
• Full-time employees are also eligible for comprehensive benefits, including flexible paid time off, medical, dental, vision and life/disability insurance, and 401(k) offerings (i.e., traditional, Roth, and employer match) in accordance with applicable plans.
• We also offer additional voluntary benefits like supplemental life insurance, legal services, and other offerings.
• In addition, we offer mental health benefits through our Employee Assistance Program for employees and their family.
• The company also provides other benefits in accordance with applicable federal, state, and local laws.
• We are committed to providing reasonable accommodations for individuals with disabilities throughout the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Director