Director, Patient and Provider Access Support Services
About The Position
We are seeking a Director of Patient Services responsible for the strategic oversight and continuous evolution of Summit Therapeutics’ patient support programs. This role will lead the execution and optimization of high-impact services to ensure patients receive timely, coordinated access to therapy. The Director will manage third-party vendors, monitor operational performance, and partner cross-functionally to enhance the overall patient experience, ensure compliance, and remove barriers to access. This role plays a critical part in supporting patient access and successful commercialization. This position reports to the Sr. Director, Trade, Distribution & Patient Services.
Requirements
- Bachelor’s degree required; advanced degree preferred
- Minimum of 10+ years of experience in Patient Services, Market Access, or related functions
- Oncology or specialty product experience required
- Demonstrated experience supporting product launches
- Strong understanding of HUB services, reimbursement, and patient access models
- Strong understanding of oncology patient access and reimbursement, including buy-and-bill dynamics, provider economics, and site-of-care considerations across community and academic settings
- Experience partnering with Field Reimbursement Managers (FRMs) and aligning patient services programs to field reimbursement strategies
- Strategic and execution-oriented
- Patient-centric mindset
- Strong vendor/program management
- Excellent communication and leadership
Responsibilities
- Lead design and execution of HUB, copay, and patient assistance programs
- Support oncology launch planning and execution
- Manage vendors and performance
- Coordinate with outsourced Field Reimbursement Managers (FRMs) to align patient services with field reimbursement support and provider needs
- Partner across Market Access, Commercial, Medical, Trade, and Compliance, Finance
- Track KPIs (time to therapy, approvals, adherence)
- Identify insights from the field and translate them into actionable strategies to enhance patient access and support
- Partner with Market Access Strategy to develop appropriate tools and resources for service offerings
- Ensure compliance with legal and regulatory requirements
- Continuously improve patient experience
- All other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
11-50 employees
