Director Patient Access

Riverside Healthcare-posted 11 days ago

$63 - $86/Yr

Full-time • Director

Kankakee, IL

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The Director of Patient Access oversees Patient Access operations for health system. Analyze, plan, implement and monitor services provided by staff in assigned patient access areas. Develop policies and procedures to govern the operation of those areas in compliance with regulatory bodies. Act as a liaison for decentralized registration areas. Ensure registration training and staff competency of Coordination Center, Outpatient Center and Outpatient Scheduling and decentralized registration. Work directly with Patient Financial Services and Medical Records to ensure and enhance revenue collection at time of service. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so your journey at and away from work is remarkable. Our Total Rewards package includes: Compensation Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift differential, on-call Opportunity for annual increases based on performance Benefits - .5 to 1.0 FTE Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Benefits - .001 to .49 FTE: Paid Leave Hours accrued as you work

Accountable for team providing outstanding customer service to external and internal customers.
Analyze, communicate and implement government and payer reimbursement changes to ensure continued compliance.
Conduct ongoing analyses and assessments of operational performance for continuous process improvements, improved efficiency and improved customer service.
Develop staff in assigned departments to ensure growth and leadership development.
Other related duties as assigned.
Partner with clinical service departments to ensure effective and efficient processes, which are documented and followed for timely and accurate revenue capture and reconciliation.
Proactively evaluate, recommend, and implement systems and practices that would enhance and improve processes.
Provide oversight and leadership for Physician Revenue Cycle process.
Provide oversight and leadership for access areas including centralized Access, Outpatient Center, Outpatient Scheduling and Labor Pool.
Provide oversight of responsible areas to ensure accuracy and adherence with governmental and payer billing rules and regulations.
Provide oversight to ensure responsible areas are at best practice standards for Key Performance metrics and provide monthly statistical and financial Key Performance metrics report card for internal functions and outsourced business partners.
Responsible for employee satisfaction and staff retention through practices that promote communication, rewards/recognition, teamwork and administration of effective employee relations.
Ability to travel to remote office locations, as needed.

5 years experience in healthcare access with at least three years experience in a leadership role.
Comprehensive knowledge of regulatory requirements and practices related to patient access required.
Experience with computerized electronic medical record system required.
Master's degree in Business or Health Administration or Related Field required

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Paid Leave Hours accrued as you work

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