Director, Patient Access (Lakeland)
About The Position
Position Summary About Orlando Health Watson Clinic Lakeland Highlands Hospital 4000 Lakeland Highlands Road, Lakeland, FL 33812 Orlando Health Lakeland Highlands Hospital is a state-of-the-art facility designed to bring advanced healthcare closer to the Lakeland community. As part of the Orlando Health network, this hospital offers comprehensive services, innovative technology, and a patient-centered approach to care. Team members at Lakeland Highlands Hospital enjoy working in a collaborative environment that prioritizes excellence, compassion, and growth opportunities. Position Summary Responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned with combined total net operating revenue of $200 million and higher.
Requirements
- Bachelor’s Degree in Business, Healthcare Administration, Finance or an equivalent combination of relevant education and/or experience on a 1:1 basis. Offsetting experience must be in the field of Healthcare/Patient Financial Services.
- Four (4) years of Patient Access (Patient Business) experience required.
- One (1) year supervisory, lead or preceptor experience required.
Responsibilities
- Develops goals and objectives.
- Plans, organizes, and directs department activities.
- Establishes and implements policies and procedures for department operations.
- Responsible for the management of all staff on-site in Human Resource related functions.
- Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction.
- Keeps administration informed of department activities, needs, and problems.
- Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction.
- Prepares departmental budget and ensures department operates within allocated expense structure.
- Responsible for site accounts receivable.
- Maintains appropriate statistical information.
- Establishes and maintains intra/interdepartmental communication.
- Networks within site facility to build physician and administrative relationships.
- Provides vision, direction, planning, and support to Administrators.
- Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities.
- Participates in administrative and management meetings and attends other meetings as necessary.
- Develops and maintains records, reports, and files.
- Establishes and maintains safety, policies, procedures, objectives, and infection control in the department.
- Maintains good payer relationships.
- Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking; timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements.
- Ensures implementation of process improvements.
- Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
