Director, Partnership & Premium Service (Cincinnati Open)

Legends Global • Cincinnati, OH

28d • Onsite

About The Position

The Director of Partnerships and Premium Service is responsible for the strategy, execution, servicing, and revenue growth of all Cincinnati Open partnership and premium service programs. This role oversees partnership agreements, premium hospitality service offerings, and related activation and client service efforts. Reporting to the Chief Revenue Officer, the Director serves as the primary liaison between partners (and their agencies) and premium clients, internal Cincinnati Open departments, and event staff, and may directly manage select accounts as needed.

Requirements

• Bachelor’s degree or equivalent
• Minimum of seven to ten years industry experience and five years of high-level partnership activation experience at the director level or above with previous people management experience
• Expert time management skills and the ability to work to tight deadlines on numerous concurrent projects
• Excellent spelling, grammar, proofreading skills, and a strong ability to communicate both orally and in writing
• Proficient in all Microsoft Office platforms and G Suite Products, KORE Software, Photoshop and third-party research tools
• Expertise across a variety of digital and social media channels
• Strong interpersonal and communication skills; ability to establish solid relationships, effectively manage expectations, and provide information with courtesy and tact while safeguarding confidential information
• Ability to establish priorities and courses of action for multiple tasks and projects with minimal supervision and a demonstrated attention to detail
• Ability to prepare, understand and monitor activation budgets
• Understanding of legal processes and ability to comprehend complex partnership agreements
• Flexibility and the ability to quickly adapt to changes while maintaining high levels of productivity
• Able to work flexible and irregular hours (including evenings, weekends, and special events)
• High emotional intelligence, intellectual curiosity and desire to grow professionally
• Self-motivated with entrepreneurial spirit
• Possess an optimistic team attitude and competitive desire to be the best
• Proven ability to work collaboratively in a team-oriented environment

Responsibilities

• Manage the Partnership and Premium Service Activation teams
• Oversight of existing corporate partnership relationships and revenue
• Build, set, and implement the Partnership and Premium Service Activation team’s strategy aiming to deliver and showcase unmatched ROI for Cincinnati Open’s partners
• Responsible for resource allocation, personnel management, and departmental reporting and administration
• Refine and re-establish the Partnership & Premium Service Activation team policies, processes, best practices, partner communications, and approach with Cincinnati Open stakeholders to put the tournament in a position for long-term success with partners
• Manage a fast-growing Partnership & Premium Service Activation team based in Mason, Ohio with team development and growth opportunities always top of mind
• Provide ongoing leadership, coaching and development to Partnership Activation team for the highest level of performance and culture
• Collaborate with Cincinnati Open colleagues and partners secured by the Partnership Development team & Premium Sales team to fully understand each partner & client’s objectives and priorities, unlocking additional value for partners and the property on an annual basis
• Work closely with the Premium Sales team to service high-end premium clients
• Proactively coordinate and manage broader Partnership Activation team to be in position to manage all aspects of partnership implementation and fulfillment; partnership assets may include, but are not limited to, IP rights, tournament and in-market activation, media (television, radio, digital, social, and print), hospitality, and special events
• Assist with the development of marketing proposals and presentations for both new business and renewals to ensure all aspects can be delivered and meet ROI criteria for partners & premium sales clients. If necessary, act as a primary liaison for some of Cincinnati Open’s highest level partners, bringing integrated partnership agreements to life
• Collaborate and participate in ongoing client engagement and opportunity identification via regular in-person meetings, conference calls, and written correspondence
• Drive incremental revenue through strategic upsell of existing partnerships
• Ensure in an optimal fashion that Cincinnati Open is maintaining detailed planning records and managing budgets related to the execution of partnership agreements
• Prepare and communicate timelines, artwork, creative specifications, and implementation deadlines
• Lead process and framework to help implement consistent documentation, year-long ROI tracking and customized year-end partnership summaries for current partners
• Help lead and manage Cincinnati Open partner experiences before, during and post-tournament
• Be a team player and contribute to the general success of the Cincinnati Open, including positively and professionally representing the property at all times
• Travel as required for tournament events and client meetings

Benefits

• Competitive salary range and a generous benefits package that includes bonus eligibility plus medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Director