Director, Partner Success
About The Position
As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimerâs, Parkinsonâs, and ALS. Synapticure is seeking a Director of Partner Success to lead the long-term success and growth of our strategic partnerships with ACOs, health plans, health systems, and community health organizations. Reporting to the Head of Growth, this role is the day-to-day owner of partner performance, satisfaction, and relationship health. You will work across executive, clinical, operational, and technical stakeholders to ensure partnerships achieve or exceed shared goals. The ideal candidate is customer-obsessed, thrives in a cross-functional environment, and is motivated by the challenge of solving complex problems that improve care for patients and caregivers. You will own ongoing performance management, lead business reviews, drive patient engagement initiatives, and identify opportunities for expansion within existing partnerships. This role requires a proven ability to influence at all organizational levels, navigate complex health system environments, and coordinate distributed teams across in-person and virtual settings.
Requirements
- 5+ years of experience in customer success, partner management, or strategic operations in healthcare
- Proven ability to manage complex partnerships and deliver measurable results
- Strong customer mindset with a focus on partner and patient impact
- Skilled at building trust with executive, clinical, and operational stakeholders
- Excellent written, verbal, visual, and presentation skills
- Proactive problem-solver with strong risk identification and mitigation skills
- Comfortable working in fast-paced, ambiguous, and cross-functional environments
- Proficiency with project management tools and methods (e.g., dashboards, diagrams, gantt charts)
Responsibilities
- Serve as the primary relationship owner for key partner accounts, building trust and credibility across all stakeholder levels
- Serve as the day-to-day relationship for key partner accounts, building trust and deep understanding across executive, clinical, administrative, and technical stakeholders
- Effectively communicate the vision for and benefits of our partnership to stakeholders at all levels of the partner organization
- Set and manage toward annual goals in collaboration with partners, driving key business results such as patient engagement, growth, clinical quality, and revenue
- Lead quarterly business reviews (QBRs), developing key analysis and insights and driving alignment on progress and health of partnerships
- Act as the internal champion for partner satisfaction and success, consistently bringing the voice of the customer to internal teams
- Identify and cultivate growth opportunities within existing partnerships, including expansion to new sites, populations, or service lines
- Own and monitor partner-specific patient engagement KPIs; collaborate across internal teams to improve activation, retention, and satisfaction.
- Support the design and implementation of enrollment workflows tailored to the partnerâs patient and provider needs.
- Lead educational sessions with partner practices to drive understanding and adoption of engagement tools and processes.
- Co-develop targeted outreach strategies with marketing and engagement teams, including campaigns, events, and materials tailored to local populations.
- Use data and feedback to identify barriers to activation and work collaboratively with partners to implement creative, patient-centered solutions.
- Elevate the voice of the patient and provider in shaping engagement strategies by incorporating real-time feedback and frontline experience into continuous improvements
- Maintain operational dashboards to provide transparent KPI progress and tracking
- Monitor and report on key outcomes (e.g., engagement, clinical quality, cost & utilization, and patient experience metrics); use insights to drive actionable feedback and results
- Proactively identify risks, troubleshoot issues, and escalate as appropriate to maintain trust and partnership momentum.
- Identify areas for improvement based on KPIs, operational workflows, and patient and provider experiences
- Identity ways technology and operational initiates can further equitable access to care and support the complex needs of families and caregivers
- Translate partner feedback into programmatic enhancements or internal process improvements
Benefits
- Competitive salary commensurate with experience
- Comprehensive medical, dental, and vision coverage
- 401(k) plan with employer matching
- Remote-first work environment with home office stipend
- Generous paid time off and sick leave
- Professional development and career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
11-50 employees
