Director, Partner Management (Remote from United States)

Jobgether

7d • Remote

About The Position

This role is ideal for an experienced leader passionate about building and scaling global partner ecosystems. You will take ownership of System Integrator (SI) partner strategy, onboarding, enablement, and delivery support for a SaaS telecom platform. The position involves guiding partners to operational readiness, ensuring successful project implementations, and driving customer adoption and satisfaction. You will serve as the key bridge between partners and internal teams, aligning Product, Professional Services, Sales, and Customer Success. Success in this role requires strong strategic thinking, program management, and the ability to influence without authority. You will lead initiatives that scale the partner ecosystem, reduce delivery risk, and support company growth globally. The environment is fast-paced, collaborative, and focused on innovation and measurable results.

Requirements

• 8–12+ years of experience in Partner Management, Professional Services, or Consulting within SaaS or telecom software environments.
• Proven experience onboarding, enabling, and managing System Integrator partners.
• Strong understanding of SaaS telecom platforms, such as OSS/BSS, billing, provisioning, or CPaaS.
• Experience supporting partner-led implementations in complex enterprise or carrier environments.
• Demonstrated program management, stakeholder coordination, and operational rigor skills.
• Ability to operate as a trusted advisor to partners and internal teams, with excellent executive-level communication.
• Strong problem-solving skills and the ability to influence without direct authority.

Nice To Haves

• experience building certification or enablement programs
• managing multi-region delivery models
• familiarity with global partner ecosystems

Responsibilities

• Define and execute the global System Integrator partner strategy, aligned with company growth and go-to-market objectives.
• Identify, recruit, and onboard SI partners with strong telecom expertise, segmenting them by capability, region, and strategic importance.
• Develop and maintain partner enablement materials, playbooks, certification programs, and implementation frameworks.
• Serve as the primary contact for partners during customer implementations, providing guidance, escalation support, and delivery best practices.
• Partner with internal teams—Product, Engineering, Sales, Customer Success, Legal, and Finance—to ensure alignment, smooth handoffs, and compliance.
• Track partner performance, utilization, and customer outcomes, implementing remediation plans for underperforming partners and scaling high performers.
• Continuously refine onboarding, enablement, and delivery processes to improve partner effectiveness and scalability.

Benefits

• Competitive base salary aligned with experience and location.
• Total rewards package including incentives, equity options, and comprehensive benefits.
• Flexible remote-first work environment.
• Opportunities to shape and scale a global partner ecosystem.
• Collaboration with high-performing, cross-functional teams in an innovative SaaS telecom environment.
• Paid time off, wellness allowances, and professional development support.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed