Director, Parking and Ground Transportation

Kenton County AP External•Cincinnati, OH

13d

About The Position

CLASS SUMMARY: Responsible for CVG Airport and the integrated ground transportation ecosystem including but not limited to; self-park, premium/valet, employee parking, shuttles, taxis, TNC/rideshare, peer-to-peer car sharing, and off-airport operators. Reports to and partners with the Vice President of Commercial Management to execute enterprise strategies. Owns the Parking & Ground Transportation P&L, delivers measurable revenue growth, operational excellence, and a customer-first experience. Presents performance insights and actionable recommendations to senior leadership. Positions CVG Airport as a differentiator among airports through technology adoption, premium products, and strategic partnerships. ESSENTIAL DUTIES: Directs, delegates and reviews assigned work. Provides coaching, counseling and staff development. Evaluates performance and applies organizational policies and procedures. Owns the P&L for Parking & Ground Transportation; sets and delivers annual/multi-year revenue targets; presents insights and actionable recommendations to senior leadership. Leads end-to-end implementation of new projects including preparing and presenting the business case, RPF/procurement process, integration, change management, establishing governance, controls, and KPI's. Partners with Planning & Development to design and deliver new entry/exit plazas, capacity expansions, lot construction/repairs, ADA/EV enhancements; prioritizes capital by ROI, lifecycle, capacity, and customer impact; delivers on time/on budget/compliant. Champions a customer-first strategy with measurable KPIs, drives continuous improvement and service recovery across digital and various physical touchpoints. Structures and manages performance-based contracts and SLA's with operators/vendors; leads procurement strategy and execution for operations and technology; ensures auditability, PCI compliance, and controls integrity. Leads governance of Commercial Vehicle Management System (CVMS) and PRCS; uses analytics to optimize permits, compliance, pricing, and demand forecasting. Develops and manages contractual structures, monitors compliance, and maintains strategic stakeholder partnerships. Collaborates with internal stakeholders to enhance digital pre-book, wayfinding, and product differentiation (premium/valet, loyalty, ancillary). Responsible for all contract management activities as documented in KCAB Policy 1014, Contract Management. As the subject matter expert, responsible for all key aspects of contract management ensuring KCAB’s interests are represented in any business activities regarding the agreement. Prepares and monitors the department budget. Specifies and purchases equipment as necessary. Prepares and develops documents relating to department goals, policies and future needs.

Requirements

Bachelor’s Degree in a related field (Business, Finance, Transportation) and 10 years of related experience; minimum of 5 years of supervisory experience. Or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Maintains Security Identification Display Area Clearance (SIDA)
Obtain and maintain position appropriate NIMS & emergency training as applicable
Valid driver's license
Ability to obtain and maintain position appropriate Federal security clearance
Airfield Driving This position requires driving on the airfield ramps.
Advanced financial modeling and analytics (Excel/Power BI), pricing/yield management, demand forecasting
Use of a variety of computer-based technologies including word processing, and spreadsheets
Directing and managing staff efficiently and effectively
Comprehending and implementing the requirements of complex, technical information
Clearly and effectively communicating, negotiating, and advocating, both orally and in writing
Establishing and maintaining effective, fair, cooperative, collaborative, and respectful relationships with internal and external colleagues, peers, work teams, and workgroups.
Use of independent judgment
Strengths-based leadership over employee and contracted teams
Parking technology stack
Management principles and practices
Critical thinking
Airport operations, policies and procedures
Financial management
Parking and transportation trends and issues relative to airport environments
Project management
Problem solving
Contract management

Responsibilities

Directs, delegates and reviews assigned work.
Provides coaching, counseling and staff development.
Evaluates performance and applies organizational policies and procedures.
Owns the P&L for Parking & Ground Transportation; sets and delivers annual/multi-year revenue targets; presents insights and actionable recommendations to senior leadership.
Leads end-to-end implementation of new projects including preparing and presenting the business case, RPF/procurement process, integration, change management, establishing governance, controls, and KPI's.
Partners with Planning & Development to design and deliver new entry/exit plazas, capacity expansions, lot construction/repairs, ADA/EV enhancements; prioritizes capital by ROI, lifecycle, capacity, and customer impact; delivers on time/on budget/compliant.
Champions a customer-first strategy with measurable KPIs, drives continuous improvement and service recovery across digital and various physical touchpoints.
Structures and manages performance-based contracts and SLA's with operators/vendors; leads procurement strategy and execution for operations and technology; ensures auditability, PCI compliance, and controls integrity.
Leads governance of Commercial Vehicle Management System (CVMS) and PRCS; uses analytics to optimize permits, compliance, pricing, and demand forecasting.
Develops and manages contractual structures, monitors compliance, and maintains strategic stakeholder partnerships.
Collaborates with internal stakeholders to enhance digital pre-book, wayfinding, and product differentiation (premium/valet, loyalty, ancillary).
Responsible for all contract management activities as documented in KCAB Policy 1014, Contract Management. As the subject matter expert, responsible for all key aspects of contract management ensuring KCAB’s interests are represented in any business activities regarding the agreement.
Prepares and monitors the department budget.
Specifies and purchases equipment as necessary.
Prepares and develops documents relating to department goals, policies and future needs.

Benefits

100% Employer Paid Health & Wellness Center
Comprehensive Insurance Options: Medical, dental, vision and life insurance, including a $0 premium medical plan option and no spousal surcharge
CVG CARES: $2,500 employer paid childcare subsidy
Health Savings Account & Dependent Care Flexible Spending Account
Retirement Plans: Employer and employee contributions to KY Public Pension Authority retirement plan
KY Deferred Comp Plans: 401(k) and 457 options
Generous Paid Time Off: Including 10 holidays a year
Employee Assistance Program
Voluntary Wellness Program: Earn financial incentives and paid time off
Tuition Reimbursement and Professional Development Programs
Performance Reward Program ( potential to earn up to $2100.00 annually )
Onsite Fitness Facilities