Director, Park Services Excellence

Everstory Partners•Altamonte Springs, FL

13d

About The Position

The Director of Park Services Excellence is a senior leadership role focused on driving consistency of park service execution and the optimization of grounds operations, procedures, and service quality. With a commitment to continuous improvement, this role supports the Vice President of Park Services in executing organization-wide programs, projects, and initiatives to Everstory Partners’ standard of excellence, improving overall compliance, safety, and competence of the field Park Service teams.

Requirements

Bachelor’s degree in business, Operations Management, Horticulture Management, or related field preferred.
5+ years of experience in a multi-site operational leadership or facilities management role.
Proven track record of implementing successful programs and projects across multiple markets.
Strong proficiency with Microsoft Excel, Outlook, PowerPoint, and Word.
Highly detail-oriented with strong organizational and time management skills.
Ability to influence teams without direct supervisory authority.
Excellent written and verbal communication skills.
Requires occasional travel to the Support Center in Altamonte Springs, FL.

Responsibilities

Track and communicate organization-wide programs and projects on a weekly, monthly, quarterly, and annual basis to ensure alignment with business goals and objectives.
Develop both strategic and tactical plans outlining all process steps needed to achieve defined compliance and service quality goals for each program and/or project.
Guide area and location-level teams through change management required by park service excellence initiatives; leading through influence.
Identify areas for improvement in systems, processes, equipment utilization, seasonal readiness, and procedures to enhance overall execution and service quality.
Measure and report on field park service effectiveness related to organization-wide programs and projects to ensure defined business goals are met or exceeded; identify locations that struggle to meet goals and implement remediation strategies.
Partner with Support Center department leadership during planning, implementation, and ongoing support phases of programs/projects.
Communicate effectively with stakeholders at all levels, providing regular updates on project/program progress and challenges.