Director, PAM Systems Support (Global Security)

RBC

About The Position

What is the opportunity? The Director, PAM Systems Support, drives operational excellence across the organization's privileged access management ecosystem. This role oversees production-level support, maintenance and reliability of all PAM platforms, ensuring secure, compliant, and performant privileged access across hybrid infrastructure. Acting as the escalation point for complex issues, the Director leads a high-performing team that supports key PAM platforms and implements governance models for consistent privileged session management, secrets rotation, and least privileged enforcement. What will you do? Lead and manage PAM production support team across on-prem and cloud environments. Owns the operational integrity, uptime, and performance of PAM systems in production. Manages incident response, problem management, and root cause analysis for PAM tooling. Establishes and refines operational standards, SLOs, and change management processes. Partners with tech and cyber infrastructure teams to deploy upgrades, patches and new integrations securely. Develops dashboards and reports for PAM health, usage metrics, and compliance posture. Provides executive-level insights into platforms stability, capacity, and security risk reduction. Champions automation initiatives for account onboarding, credential rotations, and alerting workflows to drive efficiency and security posture improvements. Mentors support engineers and managers, focusing on skill development and operational maturity What do you need to succeed?

Requirements

10+ years of experience in Identity and Access Management, with at least 5 years focused on PAM operations/ support.
Proven leadership managing production support teams in large enterprise environments
Deep hands-on expertise with PAM platforms, ideally CyberArk (PAS, CPM, PVWA, PSM, EMP, PCloud)
Strong familiarity with Windows/ Linux administration, Active Directory, network segmentation, and vault integration.
Understanding compliance requirements (SOX, NIST, ISO 27001, CIS Controls) and audit processes.
Skilled in root cause analysis, system monitoring, and infrastructure automation (e.g. PowerShell, REST APIs, Ansible, Terraform)
Excellent communication and executive reporting skills, ability to translate technical impact into business risk context

Nice To Haves

Experience with endpoint privilege management and cloud access support across Azure and AWS
Prior experience implementation CyberArk PCloud, or Secrets Manager.
Familiarity with CI/CD pipelines, DevOps integration, or cloud-native PAM deployment
Experience managing vendor relationships and contract renewals for identity security platforms.
Knowledge of emerging AI-drive identity security or behavioral analytics technologies.

Responsibilities

Lead and manage PAM production support team across on-prem and cloud environments.
Owns the operational integrity, uptime, and performance of PAM systems in production.
Manages incident response, problem management, and root cause analysis for PAM tooling.
Establishes and refines operational standards, SLOs, and change management processes.
Partners with tech and cyber infrastructure teams to deploy upgrades, patches and new integrations securely.
Develops dashboards and reports for PAM health, usage metrics, and compliance posture.
Provides executive-level insights into platforms stability, capacity, and security risk reduction.
Champions automation initiatives for account onboarding, credential rotations, and alerting workflows to drive efficiency and security posture improvements.
Mentors support engineers and managers, focusing on skill development and operational maturity

Benefits

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
Opportunity to achieve great success and grow your career with RBC
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to do challenging work