Director, Order Planning and Fulfillment (OPF)

Xylem•Morrisville, NC

2d•Onsite

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. This Director, Order Planning and Fulfillment (OPF) role is responsible for leading the planning and operations forecasting of customer orders, ensuring timely and accurate order fulfillment. The position involves communicating with and holding contract manufacturers accountable, collaborating with various internal teams, developing strategies for efficient order scheduling, and monitoring order status. Key aspects include team leadership and development, process optimization, customer relationship management, inventory management, reporting and analytics, and cross-departmental collaboration.

Requirements

Bachelor Degree in Mechanical/Manufacturing/Industrial Engineering or Supply Chain from an accredited institution.
Minimum fifteen (15) years of experience in the Operations or supply chain.
Minimum ten (10) years in a supervisory or management position.
Must be proficient in Microsoft Project, Excel, Word, Power Point and ERP systems.
Time tested candidate with global experience or worked in large global organization with proven track record of performance.

Nice To Haves

Master’s Degree and/or MBA preferred.

Responsibilities

Lead the planning and operations forecasting of customer orders, ensuring timely and accurate order fulfillment.
Communicate and hold contract manufacturers accountable for meeting cost, quality, and delivery performance targets through regular performance reviews, issue resolution, and continuous improvement initiatives.
Collaborate with sales, inventory, procurement, and production teams to align on order demand and capacity.
Develop and implement strategies for efficient order scheduling and prioritization.
Monitor and track order status, identifying potential delays or issues and providing solutions to ensure on-time delivery.
Drive transport of shipments across sites.
Manage and develop a team of order fulfillment professionals, providing training, performance feedback, and career growth opportunities.
Foster a collaborative and high-performance work environment.
Set clear performance goals and KPIs for the team and ensure continuous improvement in order processing efficiency and accuracy.
Identify opportunities for improving order fulfillment processes, reducing lead times, and increasing overall operational efficiency.
Lead initiatives to improve inventory management and reduce stock-outs or overstock situations.
Analyze order trends and data to identify and resolve recurring issues or bottlenecks in the fulfillment process.
Ensure high levels of customer satisfaction by providing accurate order updates, resolving issues, and addressing customer inquiries in a timely manner.
Work closely with customer service and sales teams to resolve any customer complaints or issues related to order fulfillment.
Maintain strong relationships with key customers, ensuring expectations are met and exceeded.
Collaborate with inventory and warehouse teams to ensure optimal stock levels are maintained to meet order demands.
Implement strategies to minimize inventory discrepancies and improve inventory accuracy.
Prepare regular reports on order fulfillment metrics, including on-time delivery, order accuracy, and customer satisfaction.
Analyze fulfillment data to identify trends, performance gaps, and areas for improvement.
Provide leadership with actionable insights to drive better decision-making and operational improvements.
Act as a liaison between multiple departments (sales, procurement, warehouse, customer service) to ensure alignment and smooth operation.
Communicate regularly with vendors, suppliers, and logistics partners to ensure timely deliveries and resolve any issues.