Director, Operations

Sunshine Gospel Ministries•Chicago, IL

6d•Onsite

About The Position

The SGM Director of Operations is responsible for ensuring the effective functioning of all organizational operations, properties, and support systems. This position provides oversight and direction for business operations, IT infrastructure, and partnership relations. The Director of Operations ensures that SGM operates efficiently and sustainably and in alignment with SGM’s mission, clear accountability, and a people-centered culture.

Requirements

Bachelor’s degree in business, Nonprofit Management, Facilities/Operations, or related field (Master’s preferred).
Minimum 7 years of progressive leadership in operations, facilities, or nonprofit administration.
Proven success managing multi-site facilities, enterprise activities, and organizational systems.
Experience overseeing budgets, contracts, and vendor relationships.
Strong understanding of nonprofit compliance and financial management practices.
Excellent leadership, communication, and problem-solving skills.
Proven ability to solve problems creatively
Strong interpersonal skills and extremely resourceful
Strong leadership skills
Proven self-management, team and project management skills
Excellent client-facing and verbal and written communications skills
Capability to make good decisions under pressure
Solid organizational skills including attention to detail and multitasking skills
Mission-driven and values-based leadership
Strategic and operational thinking
Property and facilities oversight
Relationship and partnership management
Clear communication and accountability
Financial and operational stewardship
Demonstrates a belief of community related to SGM’s core values (Gospel, Radical Hospitality, Celebrating Beauty, Restorative Justice, Collaboration, Reconciliation, Fostering Effectiveness)
Ability to work well in a collaborative environment as part of a team, as well as self-motivated and able to work independently
Ability to work with and have an appreciation for diverse groups of people
Cultural sensitivity to the African American community
Able to use discretion and judgment when dealing with confidential information

Responsibilities

Oversees daily operations across all SGM facilities and administrative functions, ensuring alignment with strategic, programmatic, and ministry goals.
Develops, implements, and continuously refines operational systems, policies, and processes that improve efficiency, communication, and accountability.
Manages procurement and purchasing processes, ensures cost-effectiveness, transparency, and alignment with organizational values.
Develops and maintains organizational dashboards, metrics, and reporting tools to track operational performance, compliance, and resource utilization.
Manages and maintains all liability and property insurance (including commercial, rental property, and vehicles) for SGM.
Partners with the Executive Director and Finance team to manage operational and facilities budgets, cash flow, and capital planning.
Collaborates with the Finance team to ensure compliance with grant funding requirements related to all SGM operations and facilities.
Supports procurement, coordination, and operational needs within the restaurant and incubator spaces.
Provides oversight of all SGM-owned or managed properties, ensuring they are safe, compliant, well-maintained, and mission-aligned.
Manages keys, access control, security systems, alarms, and key fob platforms across all facilities.
Oversees maintenance, capital improvements, vendor performance, and long-term facilities planning.
Ensures compliance with local, state, and federal regulations related to facilities, housing, and property use.
Oversees and provides support for organizational telephone and communication services.
Oversees, manages, and implements organization-wide technology tools and platforms, including VPN, cybersecurity, property management systems, digital infrastructure, security systems, and access platforms.
Ensures technology systems support collaboration, data integrity, operational efficiency, and the tracking of outcomes and impact data.
Partners with vendors and internal stakeholders to ensure systems are secure, scalable, and aligned with organizational needs.
Procures and distributes office equipment, and coordinates repairs and replacements for staff.
Manages relationships with leaseholders and partners, including the restaurant, incubator/workspace, collegiate housing, and multi-unit buildings.
Serves as the primary point of contact with Wheaton in Chicago regarding apartment and space usage matters.
Manages vendor relationships, contracts, leases, and service agreements for operational, facilities, and technology needs.
Supports contracts and monitors quality and performance standards, service delivery, and cost efficiency.
Supports the development and stewardship of partnerships that enhance organizational capacity, sustainability, and community impact.
Oversees and ensures financial accountability for contracts, MOUs, and collaborative partnerships related to external partners.
Contributes to the development and execution of SGM’s strategic goals.
Provides operational leadership that translates vision into action through systems, timelines, and accountability.
Leads cross-functional projects and ensure effective coordination between programs, finance, operations, and external partners.
Provides data-driven insights, analysis, and recommendations to strengthen organizational effectiveness and long-term sustainability.
Performs other related duties and responsibilities as required or assigned.