Director - Operations (On-Site)

Broadridge-posted 18 days ago
Full-time • Director
Onsite • South Windsor, CT
5,001-10,000 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
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At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is hiring! We are seeking a Director of Operations to join our team in South Windsor. This is an on-site role that will be assigned to a Broadridge location where you will work 100% of the time. Overseas multiple managers and departments in Operations. The focus of the role is to effectively lead and integrate diverse functions and teams, ensuring they work together to effectively advance the strategic goals of the firm and operations. Translates Operations' strategies into short and long-term plans, typically looking out several years into the future. Establishes a vision, system and culture that ensures the continual improvement of productivity and quality. Establishes processes and procedures for audits and inspections to ensure adherence to policies and regulations. Vendor management, supply chain, production planning and scheduling are also critical to this role. Upholds Broadridge's purpose, promise and philosophy that our people-focused culture is deeply rooted in the Service-Profit Chain. Align with our values to be Client-Centric, Respectful, Engaged, Accountable, Trustworthy and Entrepreneurial (CREATE).

  • Oversee day-to-day operations for multiple production departments ensuring customer requirements, quality, safety, and on-time delivery goals are met or exceeded.
  • Establishes clearly defined department and individual goals and objectives by embracing a LEAN mindset, and communicates to associates through departmental, and facility meetings and performance planning.
  • Establishes, builds and maintains relationships with various business units and customers ensuring that product knowledge is current and that expectations are exceeded.
  • Prepares, manages, and is accountable for budgeting, forecasting and unit cost results for multiple departments.
  • Responsible for developing individuals and teams. Attracts and retains talent by developing one's abilities and supports others doing so. Provides opportunities for associates to grow and share expertise and new learning with colleagues.
  • Coordinates and/or facilitates training and development of staff through coaching, mentoring and training.
  • Serves as a team leader acting with ethical behavior and demanding the same from all team members. Communicates clearly and respectfully conveying confidence and acknowledging contributions of others. Drives the vision and values of the organization by aligning team activities and establishing strategies for achieving individual and work unit goals.
  • Delivers value Broadridge and its customers by finding solutions and establishing realistic plans. Continuously strives for process improvement. Collaborates with the entire organization to encourage and share knowledge and best practices across all departments.
  • May perform other duties/responsibilities as needed or assigned.
  • Education and/or experience equivalent to a bachelor's degree in business or engineering.
  • 6-8 years' related experience (industry preferred).
  • Leadership: Demonstrates the ability to lead, direct, coach and motivate others to meet objectives; builds a team and builds consensus.
  • People Skills: Demonstrates the ability to work in a diverse group environment. Knows how to work with various communication styles. Relates well and shows respect and consideration for others; builds relationships.
  • Time Management: Uses time efficiently; works at a pace to get things done within an appropriate time and meets deadlines.
  • Decision Making Ability: Demonstrates ability to make logical and sensible decisions based on available job knowledge/information, in a variety of situations. Considers potential consequences (including others' views and emotions) prior to choosing a course of action. Accepts and/or uses appropriate authority to make decisions and proceeds with confidence once decisions are made.
  • Problem Solving / Troubleshooting: Identifies problems. Gathers information systematically; using logic to draw valid conclusions and generate alternatives. Examines alternatives and considers objectives and resources. Reaches and communicates solutions.
  • Analytical Skills: Able to interpret information, think critically and identify trends.
  • Job/Industry Knowledge: Understands and apply industry/job standards, regulations, and rules. Understands what is required to perform the job; knows what the group is responsible for and what the supporting groups are responsible for. Has a general understanding of the group's goals and objectives.
  • Verbal & Written Communication: Demonstrates the ability to effectively discuss ideas in a clear, succinct, and organized fashion to present information in a thoughtful manner, considerate of others. Demonstrates the ability to read, write and understand the English language. Able to express ideas in writing in an organized, articulate, concise and grammatically correct manner and adjusts language to reach intended audience.
  • Presentation/Facilitation Skills: Demonstrates the ability to present concise and accurate information to peers, customers and management. Able to lead meetings/training sessions and generate group discussions and feedback. Speaks clearly, maintains an appropriate pace, and matches information presented to the needs of others. Uses media effectively.
  • Continuous Learning: Takes initiative to seek formal/informal training. Develop new skills and improve performance; ask questions to gain understanding. Applies latest information, concepts or procedures and learns from experience.
  • Public speaking
  • Client presentation
  • Occasional travel
  • MBA, advanced degree. 10+ years related experience (industry preferred).
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