Director - Operations

TekSynap•Reston, VA

About The Position

We are seeking a Director of Operations to join our team supporting the Department of Homeland Security (DHS) Customs and Border Protection (CBP, Department of Justice (DOJ) and Federal Bureau of Investigation (FBI) Programs. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com. Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Requirements

Clearance requirement: Top Secret clearance
PMP certification
10+ years of Federal IT program management experience

Nice To Haves

Experience with DHS, DOJ, or FBI is highly desired.

Responsibilities

Provide overall leadership, direction, and control for all contract activities in support of Justice and Homeland Security agency IT Services.
Serve as the single authoritative Point of Contact (POC) between the contractor and Government for all contractual, technical, financial, and performance matters.
Exercise full authority to commit contractor resources, make binding decisions, and resolve issues on behalf of the contractor.
Develop, implement, and maintain the Program Management Plan (PgMP) and associated management processes in coordination with the COR and IT Program Manager.
Ensure all work is performed within cost, schedule, and performance parameters while meeting or exceeding required service levels.
Proactively identify risks, issues, and potential performance impacts, implement mitigation strategies, and brief the Government on status and resolution actions.
Lead program execution meetings, status briefings, and ad hoc reviews, providing clear, accurate, and actionable reporting.
Coordinate across all functional areas (network operations, cybersecurity, databases, help desk, systems engineering and administration, etc.) to ensure integrated service delivery.
Ensure compliance with DHS, DOJ, or FBI (as applicable) policies, contract requirements, and ITIL-based management practices.