Director, Operations
About The Position
The Director of Operations (DO) is responsible for implementing operational standards to ensure consistent practices, procedures and standards across kiosk and facility operations. The position engages in staffing/scheduling, operational performance and financial plan goals through delivery of customer and end customer/consumer satisfaction. Ability to influence and negotiate providing guidance and oversight to internal and external teams. The position will have direct reports across the United States. Key Competencies Understanding Retail and Various Retail Channel environments, Influence and Negotiation, Financial Acumen and Data /Analytics, Consumer/Customer focus, Planning and Priority setting, Innovation, Communication and People Leadership
Requirements
- 10+ years’ relevant experience within the food production industry/retail execution and a 4 year degree in business or related field to include managerial responsibilities; or equivalent combination of education and experience
- Ability to create a data driven, execution strategy aligned to the commercial strategy and executing goals to ensure financial and strategic success
- Understanding of retail strategy and execution across multiple environments and channels
- Must have proven leadership skills in conjunction with analysis, problem solving, and innovation skills
- Excellent interpersonal, written, and verbal communication skills in English
- Ability to use a computer and Microsoft Suite and other business related programs to drive the business
- Flexibility to travel up to 75% as required
- Strong grasp of Hana Group standards, mission and core values
Responsibilities
- Sets the data driven, operational strategy per facility and kiosk location to deliver expected P&L results
- Develops cost analysis of labor and inventory in order to set budgeted targets
- Implements production, food safety, store operations and CK operational policies and procedures for implementation company-wide
- Oversees food safety to ensure uniformity with safety standards
- Provides clear direction on production instruction to ensure proper training and understanding of corporate production standards
- Works with other departments to ensure operational procedures are being followed in a consistent manner across all kiosk locations
- Adheres to all relevant local and federal laws and regulatory guidelines
- Implements company strategy and establishes short-term and long-term goals and business plans with Management
- Contributes strategic ideas to leadership team on needed actions
- Provides senior leadership team with ongoing recommendations to establish new standards in the company's best interest
- Provides guidance to area managers to ensure they are moving forward in line with established corporate protocol
- Consistently reviews and provides feedback to area managers to ensure a consistent way of working and accountability
- Enforces corporate policies and procedures
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What This Job Offers
Job Type
Full-time
Career Level
Manager
