About The Position

The Director, Operations, JHS will support operational initiatives to develop an integrated health system. The Director oversees operations and initiatives of Jackson's hospitals, skilled nursing homes, long-term care facilities, multispecialty clinics, urgent care centers, and corrections health, as well as the construction of any new satellite facilities. The Director leads efforts to operationalize all lines of work within the EVP/COO's plan. This may include administrative oversight, organizing, directing, and evaluating the work objectives to ensure the execution of the department's overall mission

Requirements

  • Generally requires 5 to 7 years of related experience.
  • Bachelor's degree in related field is required.
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Skill in monitoring/assessing the performance to make improvements or take corrective action.
  • Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Ability to plan, implement, and evaluate programs.
  • Ability to establish goals and objectives.
  • Ability to recognize, analyze, and solve a variety of problems.
  • Valid license or certification is required as needed, based on the job or specialty.

Responsibilities

  • Supports clinical and operational initiatives to develop an integrated health system.
  • Leads efforts to operationalize all lines of work within the EVP/COO's plan.
  • Anticipates and follows through with stakeholders to execute and sustain initiatives.
  • Implements change management principles as required for initiatives to be adopted and sustained.
  • Supports and advances all health system transformation initiatives.
  • Builds relationships with key stakeholders including UM faculty & leadership to support alignment and engagement of all operations
  • Participates in the CEO/COO Council meetings to align team on key actions and follow-up items.
  • Performs analysis of current market to determine demand for services and identify program opportunities for new/expanded hospital programs and healthcare services.
  • Makes recommendations to corporate and hospital leadership on key strategic and tactical decisions in the preservation, development, growth and sales of current / new service lines and market-based strategies.
  • Works collaboratively with all levels of senior leadership to support the annual review and facilitation of the system and hospital entity planning processes, staffs planning processes including assisting in initiatives to support physician leadership.
  • Assists in generating summary reports addressing key program and operational indicators, and the financial impact on strategic goals.
  • Provides feasibility analyses, return on investment, and implementation plans for new programs and services.
  • Provides support on marketing and business development initiatives to meet specific needs and objectives of facilities and individual departments, which includes physician relations and community outreach.
  • Responsible for analysis, reviews procedures and workflows for optimization to the overall operations initiatives.
  • Builds strong cross-functional relationships with key hospital leaders, management teams and internal departments to carry out key projects and works collaboratively to drive successful completion of tactical and strategic initiatives.
  • In collaboration with other key hospital leaders, ensures alignment and integration of hospital and corporate resources around the facility and corporate strategic business plans, including the projection of capital, operating, information technology, and human resources needs.
  • Undertakes and leads special projects at the request of executive leadership.
  • Presents data to various levels of the organization's leadership in a conscientious, understandable, and timely format to be utilized for key decision making.
  • Informs executive leadership on the status of operations and provides support in developing and implementing long-range strategic and operational plans which support the JHS philosophy and mission statement.
  • Recommends changes in long-range policies and strategies of the hospital as appropriate.
  • Oversees the day-to-day activities of the office of the EVP/COO. Tasks include, but are not limited to: calendar, strategic oversight of all system level operations initiatives across the EVP/COO portfolio.
  • Performs all other related job duties as assigned.
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