Director, Operations Support - Club Transformation (Sam's Club)
About The Position
Sam’s Club is building the future of intelligent, digitally powered clubs — and the Omni Club Transformation team sits at the center of that evolution. We’re looking for a seasoned Director-level leader with strong product and business acumen who can step in quickly and accelerate our work on digital twins, AI-driven simulations, and intelligent data fabric. In this role, you’ll partner deeply with Product, Tech, Real Estate, and multiple operational teams to create digital replicas of Sam’s Club environments, run complex simulations, and transform how our clubs operate — from workforce optimization to smart shelf labeling. This is an opportunity to influence strategy, present to leaders, and guide next-generation approaches that directly reshape the member and associate experience. This is a Bentonville-based role (relocation required) for someone energized by ambiguity, innovation, and cross-functional leadership.
Requirements
- Strong product and business leadership experience, with the ability to understand how digital solutions drive operational and member outcomes.
- Experience working with data-informed or tech-enabled products — comfortable navigating models, signals, and insights without needing to be overly technical.
- Proven Director-level leadership, including managing teams, organizing workstreams, and driving clarity in complex environments.
- Exceptional communication and executive presence, able to simplify complexity and present strategy to senior leaders with confidence.
- Systems-thinking skills — comfortable shaping assumptions, interpreting models, and translating operational needs into actionable insights.
- Demonstrated cross-functional leadership, especially partnering across Product, Tech, Real Estate, and key operational teams.
- High ownership mindset and urgency, with the ability to step in quickly and deliver impact immediately.
- Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area.
- 3 years’ supervisory experience.
Nice To Haves
- Working on cross-functional teams or projects
- Masters: Business Administration
- Project Management - Project Management Professional - Certification
Responsibilities
- Build and refine digital twins of Sam’s Club environments, integrating signals, models, and operational assumptions.
- Run simulations to test new technologies, staffing models, productivity scenarios, and operational changes before real-world deployment.
- Partner with Product, Tech, Real Estate, and Workforce Planning to align inputs, validate assumptions, and guide business decision-making.
- Present clear, strategic insights and recommendations to senior leaders.
- Provide director-level leadership, ensuring continuity of work, team clarity, and cross-functional alignment.
- Use simulation insights to shape how Sam’s Club designs and deploys large-scale innovations, helping determine what “great” looks like before a single dollar is invested.
Benefits
- At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
- -Health benefits include medical, vision and dental coverage
- -Financial benefits include 401(k), stock purchase and company-paid life insurance
- -Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
- You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .
- - Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart .
- The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses.
- Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
5,001-10,000 employees
