Director, Operations Services
About The Position
Insomnia Cookies is seeking a dynamic and experienced Director of Operations Services to design, build, and scale the tools, systems, and processes that power our growing network of late-night cookie bakeries. This role is ideal for a leader who thrives in a fast-growth, multi-unit restaurant or retail environment and has a proven track record of building operational excellence from the ground up. SWEET POSITION PERKS : Opportunity to be the architect of Insomnia Cookies’ next chapter of growth. Competitive executive compensation package including base, bonus, and equity. Comprehensive benefits including health, dental, vision, and 401(k). A fun, entrepreneurial, and cookie-filled culture. Free cookies, branded swag and so much more!
Requirements
- Multi-unit restaurant or retail background in a fast-growth brand
- Prior experiences leading Ops Services/Systems /Implementation organizations
- Experience building SOPs, workflows, and tools from scratch
- Experience with both 3rd party and primary delivery models
- Strong cross-functional leadership and communication skills
- Proven leader and developer of people
- Ability to take ambiguous problems and turn them into clear, scalable processes
Responsibilities
- Operations Systems Leadership : Build and oversee the end-to-end Operations Services function, including SOP design, process governance, communication frameworks, and rollout planning.
- Operational Infrastructure : Develop and implement scalable systems, tools, and workflows that improve consistency, quality, and efficiency across our bakeries.
- Delivery Model Expertise : Partner with leadership to optimize both first-party and third-party delivery operations, balancing guest experience, cost, and margin performance.
- Field Enablement : Create simple, effective, and digital-first tools that empower store leaders to execute flawlessly.
- Change Management & Rollout : Lead cross-functional rollout strategies for new initiatives, systems, and programs; define governance, communications, and measurement standards.
- Operational Communications : Own the development and delivery of all field communications related to operations updates, launches, and procedural changes.
- People Leadership : Build and lead a high-performing team; influence across levels from hourly bakery team members to the executive with credibility and clarity.
- Vendor Partnership s: Support the management of external vendor relationships, ensuring alignment to operational goals and service quality standards.
- New Bakery Openings (NBO) : Support the new-store opening process
Benefits
- Competitive executive compensation package including base, bonus, and equity.
- Comprehensive benefits including health, dental, vision, and 401(k).
- Free cookies, branded swag and so much more!
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
