Director, Operations (Residential)

The RMR Group • Atlanta, GA

2h

About The Position

The Director, Operations reports into the Vice President, Operations of our Residential Property Division and responsible for overseeing and managing the overall property management operations and performance within their designated portfolio. This role oversees 7 assets managed (NC and GA) and two Regional Property Managers.

Requirements

• Bachelors degree
• 10+ years related experience in multifamily property management
• Current supervisory experience must include oversight of multiple direct reports
• Ability to effectively analyze financial statements and budgets
• Ability to work in a fast-paced, collaborative, and results driven environment
• Exceptional organizational skills and verbal and written communication
• Track record of being highly responsive to tenants and maintaining exceptional tenant satisfaction
• Excellent, analytical, critical thinking and decision-making capabilities
• Effective and nimble problem-solving capability
• Ability to build collaborative, productive teams both with internal and external groups
• Ability to interact effectively with Owners, Residents, and Staff
• Ability to define problems, collect data, establish facts, and draw valid recommendations and conclusions
• Ability to professionally and promptly respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community

Nice To Haves

• CPM or CAPS designation preferred
• Experience working for a REIT preferred.

Responsibilities

• Drive operational excellence at properties in designated portfolio.
• Visit portfolio properties quarterly to ensure operations, marketing and maintenance.
• Ensure Regional Property Managers develop and implement a marketing/operational plan to achieve or exceed occupancy and financial goals for each property.
• Remain informed of trends in the apartment industry.
• Evaluate monthly finance reports and provide guidance and direction to the property teams.
• Monitor and report on financial and operational aspects for each property to the Owners, Asset Management and Operations and takes corrective action when appropriate.
• Communicate with Regional Managers concerning property management issues including resident feedback, training, personnel management and operating issues
• Develop annual operating budgets, including capital improvements, with the assistance of regional management team and onsite employees
• Participate in due diligence process during the acquisition of new properties.
• Communicate effectively with senior management team
• Communicate operating results to owners
• Work with Construction Management in the preparation of renovation capital improvement budgets (interior and exterior upgrades)
• Provide leadership to regional staff.
• Coach and mentor members of the property management team, while ensuring managers are effective at managing people at every level the organization.
• Support managers through management development and supervisory programs.
• Ensure effective onboarding and training plans for all new hires.
• Hire and develop exceptional talent to meet current and future staffing needs.
• Fosters strong interdepartmental relationships and collaborates with other departments such as Asset Management, Accounting, and the People team.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life & Disability Insurance
• Health Savings Account (HSA) & Flexible Spending Plans (FSA)
• 401(k) Plan with Employer Match
• Holidays, Vacation & Sick Time
• Parental Leave
• Tuition Assistance
• Matching Gift Program
• Wide Array of Voluntary, Employee-Paid Benefits to choose from including Critical Illness & Accident Insurance, Identity Theft Protection & Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees