Director of Residential Operations NASHVILLE TN

ROCK HILL NEW HOPE TREATMENT CENTERS•Clayton, NC

30d

About The Position

New Hope Treatment Centers is a dynamic and innovative company focused on one thing - Change the world, one kid at a time, through the healing power of relationships. In our line of work, the need is great, and we’re constantly growing to meet it. With a commitment to excellence and a focus on quality, we are dedicated to shaping the future of our industry. As we continue to grow and expand, we are seeking a dynamic and experienced Director of Residential Operations to join our team In Nashville, TN. Since our opening in 1987, New Hope Treatment Centers has been a welcoming place for young people in moments of crisis. Our programs have played a role in countless success stories, thanks to our relational approach to behavioral care. We get to know our kids on an individual level, and work with them and their families toward a brighter next chapter. If any part of our mission has you inspired, we urge you to get in touch. It might be the best decision you make this year.

Requirements

Bachelor’s Degree in a related field.
5+ years of leadership experience.
Must be local to the Nashville, TN area

Nice To Haves

Masters preferred.
Residential program experience for youth strongly preferred.

Responsibilities

Successfully oversee all New Hope Residential programs in the State of Tennessee
Create a trauma-informed culture and tone at every residential program we operate
Achieve exceptional outcomes in these three core areas: program data, people data, and financial data.
Hire, train and develop supervisors and leads who effectively train and develop staff
Work both in the programs and on the programs. Be close enough to monitor the kids and the culture but the programs should be able to run successfully without you on sight every single moment.
Be an educator of our staff around issues of trauma, mental health, and substance abuse. Make sure our team knows who they are serving, how and why.
Set the tone for a positive culture that everyone wants to be a part of
Ensure a culture of high performance and excellence permeates throughout the programs
Work collaboratively with EE&T and PQI on data-driven decisions that drive the programs forward
Put out fires when needed, but mostly institute systems to prevent them from happening
Closely monitor incident data for trends and institute necessary countermeasures
Monitor and manage census for programs to ensure budgeted targets are hit
Ensure all regulations and Joint Commission (or other accrediting) standards are being met.
We expect that you are a multiplier of people and impact, not an individual do-er of tasks
We expect that you are constantly developing yourself and developing those under you
You should be delegating, not dumping, and empowering others around you for future leadership opportunities
Always be succession planning
Set the tone for a culture of excellence and trauma-informed care
Be the most optimistic person in every room you walk in
Be strengths-focused and solution-focused
Be an exceptional teammate
Manage conflict with a high degree of emotional and social intelligence
Self-awareness – know what you need, when you need it, and how to appropriately advocate for it
We don’t talk negatively to or about the kids and families we serve
Be a person inside and outside of New Hope that our clients would look up to
Do not partake in or tolerate any toxicity, triangulation or any conduct that is counter to the New Hope culture and mission