Director, Operations Logistics & Data Analytics

Impact Life•Springfield, IL

About The Position

As a member of the Leadership Team, the Director, Operations Logistics & Data Analytics is responsible for the leadership of a team that will ensure efficiency within the Operations Division of ImpactLife. Logistics oversight includes streamlining a structure and processes to provide optimal scheduling of both human and capital resources across the Donor Outreach and Collections functions. The Director will also be responsible for analysis of data to create actionable plans and support projects and process improvement initiatives across the Operations Division This position is located in our Davenport, Iowa headquarters, or in one of our major hubs in Earth City, Missouri or Springfield, Illinois. Qualifications include bachelor’s degree with preference given to candidates with a graduate degree. Supply Chain, Logistics, and/or Operations experience are required, blood center experience is helpful. At ImpactLife we keep our mission, vision, and values at the forefront as we lead our teams. As a leader you will lead, inspire, and mentor with clear communication leading to collaboration within your team and across the organization remaining focused on achieving our tactical goals and fulfilling our strategic initiatives. Director, Operations Logistics & Data Analytics Duties and Responsibilities: Oversight of direct and indirect team responsible for scheduling and logistics within Donor Outreach and Collections. Director and the team should be willing to challenge the status quo to determine the most optimal and efficient way to schedule both human and capital resources across the four-state operating area to maximize collections. This includes scheduling of both fixed donor center and mobile collection operations. Uses strong understanding of cost structure to help guide decision-making on how to utilize existing resources in the most efficient way. Makes recommendations on resources to ensure our human and capital resources match demand. Helps to analyze staffing metrics and trends and set targets in conjunction with operational leadership. Helps to identify process improvement opportunities and uses standard PI techniques to build collaboration around the process changes needed. Makes sure that metrics related to the initiative are agreed-upon and monitored prior to the change, during the change and after the change to ensure desired outcome. Strong focus on data-driven decision making. Makes recommendations based on a balanced data approach – financial, donor/community satisfaction, safety and employee engagement. The Director must maintain strong skills using various technology tools. Must be able to gather and connect data points to develop output that is user friendly and drives decision making. Must be able to explain the output of data to others in various roles within the organization. Develop and launch a focused and consistent approach of predictive analytics to better forecast the coming weeks and months of operations. Strong knowledge of available data points with the ability to pare it down to the most critical few. Ensure scorecards for various functions are focused on the right metrics and aligned with organizational targets. Works collaboratively with internal stakeholders to fully understand data sources to gather information and ensure optimal system collaboration and functionality. Works collaboratively with external national organizations to maximize the use of data available from their databases for organizational decision making and benchmarking against other blood centers. Responsible for data support for the annual budget process to set weekly registration goals as well as other key assumptions. Works closely with Donor Outreach and Collections leadership to ensure an efficient and timely process.

Requirements

Minimum of five (5) years of leadership experience required.
Bachelor's degree required.
Demonstrated skills in written and verbal communications, effectively communicating to individuals and groups from all segments of the public, and with all employees of the organization.
Pre-employment background check and drug screen are required.

Nice To Haves

Master's degree preferred.
Working experience in logistics and/or scheduling, preferred.
blood center experience is helpful.
Equivalent combination of demonstrated work experience and education may be considered.

Responsibilities

Oversight of direct and indirect team responsible for scheduling and logistics within Donor Outreach and Collections.
Challenge the status quo to determine the most optimal and efficient way to schedule both human and capital resources across the four-state operating area to maximize collections.
Scheduling of both fixed donor center and mobile collection operations.
Uses strong understanding of cost structure to help guide decision-making on how to utilize existing resources in the most efficient way.
Makes recommendations on resources to ensure our human and capital resources match demand.
Helps to analyze staffing metrics and trends and set targets in conjunction with operational leadership.
Helps to identify process improvement opportunities and uses standard PI techniques to build collaboration around the process changes needed.
Makes sure that metrics related to the initiative are agreed-upon and monitored prior to the change, during the change and after the change to ensure desired outcome.
Makes recommendations based on a balanced data approach – financial, donor/community satisfaction, safety and employee engagement.
Maintain strong skills using various technology tools.
Gather and connect data points to develop output that is user friendly and drives decision making.
Explain the output of data to others in various roles within the organization.
Develop and launch a focused and consistent approach of predictive analytics to better forecast the coming weeks and months of operations.
Ensure scorecards for various functions are focused on the right metrics and aligned with organizational targets.
Works collaboratively with internal stakeholders to fully understand data sources to gather information and ensure optimal system collaboration and functionality.
Works collaboratively with external national organizations to maximize the use of data available from their databases for organizational decision making and benchmarking against other blood centers.
Responsible for data support for the annual budget process to set weekly registration goals as well as other key assumptions.
Works closely with Donor Outreach and Collections leadership to ensure an efficient and timely process.

Benefits

An opportunity to make a difference in your community
Industry leading pay rates
On Demand Pay
Generous paid time off that begins to accrue on your first day of employment.
Medical, Dental, and Vision insurance plans
Free Life Insurance
401K with employer match
Health Savings Account/Flexible Spending Account
Supplemental Insurance including Critical Illness, Accident, and Hospital Indemnity
Doctor on Demand
Employee Referral Bonus Program
Tobacco Cessation Reimbursement
Health Club Reimbursements
Employee Savings Programs for discounts on various goods and services